Network Operation Center Analyst 1 Or 2

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Job Posting Title:

Network Operation Center Analyst 1 or 2

Position Type:

Professional / Unclassified

Department:

LSUAM FA - ITS - SO - SA - Network Operations Center (Ethan Andrew Bateman (00001912))

Work Location:

0200 Fred C. Frey Computing Services Building

Pay Grade:

Professional Hourly

Job Description:

The Network Operations Center (NOC) Admins monitors and executes the daily operational administrative activities needed to manage IT services and performs technical analysis of network system issues and outages as they occur across customer enterprise networks on the LSU campus. This position is deemed critical to campus operations and will be required to report to or remain on campus during times of emergency, or closure, and holidays.

This position is also required to work nights and weekends. The NOC makes decisions and adjustments executes changes to ensure optimal network performance and organizational productivity. This position will be responsible for front line24x7 monitoring of network. devices and data center infrastructure, and critical services of ITS and LSU Online equipment as well as responding to and troubleshooting network incidents as reported by monitoring systems.

The Network operations center (NOC) is a centralized place from which enterprise information technology (IT) administrators -- either internal or third party -- supervise, monitor and maintain a telecommunications network 24x7. A NOC employee is expected to have expertise in monitoring tools, ITSM tools, backup and DR tools. Knowledge of service subject matter and business processes.

Knowledge of incident models, diagnostic tools, methods. Analytical skills. This position will require shift work.

Job Responsibilities:

Analyst 1-

Network Administration: Provide timely response to all incidents, outages and performance alerts.

Categorize issues for escalation to appropriate technical teams. Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact. Work with internal and external technical and service teams to create and/or update knowledge base articles.

Provides or sources expertise and solutions required to meet customer needs. Participates in unit development and planning activities to enhance unit capabilities and sustainability. UNI - Infrastructure Support

• Validates link performance, quality, and reliability; Monitors and analyzes statistical data to improve system performance.

Apply researched and proven methodologies, networking principles, practices, and procedures to configure, maintain, and/or troubleshoot networking systems and protocols. Installs and upgrades network hardware and software to add new features of secure against vulnerabilities. Configures and automates switches, router, firewalls, and other network appliances. Manage and operate systems that provide critical ITS services. (50%)

Operations & Support: Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages.

Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP telephony systems, servers, storage, backup, operating systems, mainframe, physical infrastructure, and core applications and services of ITS and LSU Online. Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.).

Support multiple technical teams in 24 x 7 environment operational environments with high 100% uptime requirements. Shift schedules requiring day hours, night hours, weekends, and holiday hours.

Ensures that services to customers are delivered as specified in customer SLA. Establishes and maintains good working relationships with stakeholders within the LSU community. Cross trains, mentors, and Provides knowledge sharing with junior team members, other departmental analysts, and other university personnel as needed.

Participates, or may serve as leads, in the investigation, testing, and troubleshooting of advanced network outages or issues.

Creates, maintains, and publishes support documentation for internal and external use. AvailableOn call for after-hours for escalated network down issues.(30%)

Administrative: Document all actions in accordance with standard company policies and procedures.

Notify customer and third-party service providers of issues, outages and remediation status. Strives to strike an optimum balance between working independently and collaborating with other NOC support analysts and management to deliver services to customers. Acts as an advocate for the NOC and ITS Documentation and maintenance of network systems and equipment, circuit records, billing records, procedures, ensure the knowledge base system is up to date, internal switch notation. (15%)

Other duties as assigned. (5%)

Analyst 2-

Network Administration: Provide timely response to all incidents, outages and performance alerts.

Categorize issues for escalation to appropriate technical teams. Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact. Work with internal and external technical and service teams to create and/or update knowledge base articles.

Provides or sources expertise and solutions required to meet customer needs. Participates in unit development and planning activities to enhance unit capabilities and sustainability. UNI - Infrastructure Support

• Validates link performance, quality, and reliability; monitors and analyzes statistical data. Produces ideas and plans to improve.

Apply researched and proven methodologies, networking principles, practices, and procedures to configure, maintain, and/or troubleshoot networking systems and protocols. Installs and upgrades network hardware and software to add new features of secure against vulnerabilities. Configures and automates switches, router, firewalls, and other network appliances. Manage and operate systems that provide critical ITS services. (40%)

Operations & Support: Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages.

Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP telephony systems, servers, storage, backup, operating systems, mainframe, physical infrastructure, and core applications and services of ITS and LSU Online. Perform advanced systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.). Tier 2 support for ITS Service Desk networking issues.

Support multiple technical teams in 24 x 7 environment operational environments with high100% uptime requirements. Shift schedules requiring day hours, night hours, weekends, and holiday hours.

Ensures that services to customers are delivered as specified in customer SLA. Establishes and maintains good working relationships with stakeholders within the LSU community. Cross trains, mentors, and provides knowledge sharing with junior team members, other departmental analysts, and other university personnel as needed.

Participates, or may serve as leads, in the investigation, testing, and troubleshooting of advanced network outages or issues. All responsibilities to be performed with minimal supervision.

Creates, maintains, and publishes support documentation for internal and external use. Available On call for after-hours for escalated network down issues. Responsible for contacting Service Owners when there is an issue with a critical service offered by ITS and LSU Online. Responsible for creating notifications when there is a disruption in critical services offered by ITS and LSU Online. Responsible for ensuring notifications are sent in a timely manner as directed by the Major Incident Response Plan. Responsible for updating the LSU Status Page to reflect current availability of critical services. (40%)

Administrative: Document all actions in accordance with standard company policies and procedures.

Notify customer and third-party service providers of issues, outages and remediation status. Responsible for creating a balance between working independently and collaborating with other NOC support analysts and management to deliver services to customers. Acts as an advocate for the NOC, ITS Documentation, and maintenance of network systems and equipment, circuit records, billing records, procedures, ensure the knowledge base system is up to date, internal network switch/router configuration.

Backup for Building Coordinator, Backup for Data Center Manager. ITS vehicle support. Support of the LSU mainframe, it's programs, and batch processing. Responsible for mainframe printing such as monthly billing statements and tax forms. After hours and holiday ITS Service Desk operations. (15%)

Other duties as assigned. (5%)

Minimum Qualifications:

Analyst 1-

• Bachelor's Degree

Analyst 2-

• Bachelor's Degree

• 1 year of experience.

• Demonstrated ability to operate and interpret results of network test equipment. Experience with the installation of and cat 5/5e/6 cabling.
  
  Experience with network management systems and network security equipment. Proficient understanding of enterprise networks and networking protocols. Direct experience configuring and troubleshooting enterprise networking equipment. Proficient understanding of DNS, DHCP, network design, routing, and TCP/IP.

Minimum Certification/Licensure Analyst 1 and 2:

• Driver's License

Preferred Qualifications:

Analyst 1-

• Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science, Information Systems.

• Demonstrated ability to operate and interpret results of network test equipment. Experience with the installation of fiber optic and cat 5/5e/6 cabling.
  
  Experience with network management systems and network security equipment.

Analyst 2-

• Bachelors Degree in Electrical Engineering, Computer Engineering, Computer Science, or information systems.

• 3 years experience

• Demonstrated ability to operate and interpret results of network test equipment. Experience with the installation of and cat 5/5e/6a cabling.
  
  Experience with network management systems and network security equipment. Advanced understanding of enterprise networks and networking protocols. Direct experience configuring and troubleshooting enterprise networking equipment. Advanced understanding of DNS, DHCP, network design, routing protocols, and TCP/IP.

Preferred Certifications:

• CompTIA A+
• Network +
• CCNA
• JNCIA

LSU is committed to creating an inclusive space where our employees feel valued for their skills and uniqueness. If you do not meet the minimum qualifications as listed, but have significant experience within the major job responsibilities, we welcome your application.

Additional Requirements:

• Per University Policy Statement 18 this position is deemed essential to campus operations and will be required to report to or remain on campus during times of emergency or closure.

• Due to the nature of the position and/or position responsibilities, this position shall be subject to drug/alcohol testing in accordance with University Policy Statement 67.

Additional Job Description:

Special Instructions:

A copy of your transcript(s) may be attached to your application (if available). However, original transcripts are required prior to hire.

Please provide three professional references including name, title, phone number and e-mail address.

An offer of employment is contingent on a satisfactory pre-employment background check.

For questions or concerns regarding the status of your application or salary ranges, please contact Mary Bordelon at mbordelon@lsu.edu.

Posting Date:

March 12, 2024

Closing Date (Open Until Filled if No Date Specified):

Additional Position Information:

Background Check

• An offer of employment is contingent on a satisfactory pre-employment background check.

Benefits

• LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!

Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University's partner, next

Source Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.

Essential Position (Y/N):

Y

LSU is an Equal Opportunity Employer and SAME Agency:

LSU is designated as a State As a Model Employer (SAME) agency and provides assistance to persons needing accommodations or with the accessibility of materials. For those seeking such accommodations or assistance related to this search, we encourage you to contact the Office of Human Resource Management (hr@lsu.edu).

HCM Contact Information:

For questions or concerns related to updating your application with attachments (e.g., resumes, RS:17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at 225-578-8200 or email HR@lsu.edu. For questions or concerns regarding the status of your application or salary ranges, please contact the department using the information provided in the Special Instructions section of this job posting.