Network Manager

DHHS IT Division's primary information technology services are Application Management, Project Management, Privacy and Security, Financial Management, Health Information Technology, Infrastructure and Service Management. Responsibility is broad in scope.

The primary purpose of this position is to provide technical leadership and management for DHHS IT and the customer end user computing, voice, and data network. This position reports directly to the Information Technology Division, Infrastructure IT Director.

This position is responsible for the leadership and management of the NCFAST Networking and Server support staff. This position is responsible for the professional growth and development of NCFAST Network and Server Support staff including recruiting, mentoring, counseling and disciplining.

This position is responsible for the day-to-day operations of the NCFAST Network Support Group including developing operational processes and procedures to ensure the allocation of resources and status reporting. This position provides planning and analysis for NCFAST on network-related issues. It is also responsible for the Server Support Group, including the operational processes and all technologies associated with this.

It develops all processes and procedures related to this section. This position is a good team player and has excellent customer service and presentation skills. This position must be well versed on cloud computing as well.

About The Office of NC FAST:

North Carolina Families Accessing Services through Technology (NC FAST) is a program designed to improve the way the DHHS and the 100 county departments of social services conduct business.  NC FAST introduces new technological tools and business processes that will enable staff to spend less time performing administrative tasks and more time assisting families.

Compensation and Benefits:

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave.

In addition, paid parental leave is available to eligible employees. Visit website for benefits: https://oshr.nc.gov/state-employee resources/benefits.

About the NC Department of Health and Human Services (DHHS):

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled and mentally ill, and helping poor North Carolinians achieve economic independence.

To receive credit for all of your work history and credentials, you must list the information on the application form.  Any information listed under the text resume section or on an attachment will not be considered for qualifying credit.  Qualified applicants must document on the application that they possess all of the following:

• Proven leadership experience in providing direction to staff, keeping projects and operations on schedule and

• Prior Experience developing strategic direction, goals, plans, and policies.

• Documented working knowledge of performance and results for multiple functions including the operational processes and all technologies associated.

• Demonstrated skill in setting broad objectives for a team and owning accountability for overall results in the respective area of responsibility.

• Working experience to make independent decisions and judgement on matters of significance and problem solving of complex problems.

Management Preferences (if applicable):

• Previous IT management experience

Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for detail.

Bachelor's degree in computer science or an IT related field or a related curriculum from an appropriately accredited institution and four years of progressive experience in telecommunications network management, analysis, or design;

or

Associate degree in computer science or an IT related field or a related curriculum from an appropriately accredited institution and five years of progressive experience in telecommunications network management, analysis, or design;

or

High School or General Educational Development (GED) diploma and eight years of progressive experience in telecommunications network management, analysis, or design;

or

an equivalent combination of education and experience.

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders.  We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.

For more information about DHHS: https://www.ncdhhs.gov/.

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

It is critical to our screening and salary determination process that applications contain comprehensive information.  Information should be provided in the appropriate areas to include the beginning and ending dates of jobs worked, education with the date graduated, all work experience, and certificates / licenses.

  Resumes will not be accepted in lieu of completing this application.  Answers to Supplemental Questions must refer to education or work experience listed on this application to receive credit.   Degrees must be received from appropriately accredited institutions.

• Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.

• Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing.  If a former member of the NC National Guard, who served for at least 6 years and was discharged under honorable conditions, they must attach either a DD256 or NGB 22.

• If applicants earned college credit hours but did not complete a degree program, they must attach an unofficial transcript to each application to receive credit for this education.

• Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check.

Applications for positions requiring specific coursework must be accompanied by a copy of the applicant's transcript. Applicants with degrees not conferred at a United States college or university must attach verification that their degree is equivalent to a similar degree from a U.S. institution.

The Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members.  Transcripts, degree evaluations and cover letters may be uploaded with your application.

NOTE:  Applicants will be communicated with via email only for updates on the status of their application or any questions on their application.  If there are any questions about this posting other than your application status, please contact HR at 919-855-4930.

To check the status of an application, please log in to your NC Government Job Opportunities account and click "Application Status".

For technical issues with your application, please call the NeoGov Help Line at 877-204-4442.   If you have a technical issue with your Government Jobs account, please call their Help Line at 1-855-524-5627.