Network Manager

About Restaurant Brands International:

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands - TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

Job Overview

Are you passionate about creating and building innovative network and telecommunications solutions that are highly available, secure, and high performing? As RBI's Network Architect, you will be accountable for defining and delivering our enterprise network and telecommunications standards. You will be a highly knowledgeable member of a diverse team responsible for developing IT infrastructure solutions and standards that meet or exceed business performance expectations. You will work closely with other application, server, storage, and security architects to ensure proper discovery, dependency, and downtime windows are implemented. You will also guide and assign other Network Administrators to tasks aligned to the improvement and enhancement of our network and telecommunications infrastructure solutions.

Responsibilities

• Provide expertise and technical leadership to define the network and telecommunications strategy, create an actionable roadmap, and lead the implementation using next generation SASE network design principles

• Participate in the development of network and telecommunications solution standards and procedures

• Evaluate emerging network and telecom technologies and help make a business case for introducing those that align with our corporate imperatives, business goals, and technology roadmaps and will help deliver operational excellence

• Design, plan, document, and support the configuration of logical and physical system layouts

• Develop detailed design, installation, and configuration documentation for enterprise system deployments

• Develop operational documentation and diagrams, design and build device configuration templates, automate device deployments and changes, and contribute to the overall stability and standardization of the network environment

• Oversee and lead the delivery of large-scale strategic initiatives, such as the optimization of our audio/visual platform and migration of our telephony platform to the cloud

• Perform analysis and develop solutions that address capacity planning and performance tuning requests

• Help identify, define, and implement service level agreements and key performance indicators, including trend data, to demonstrate the impact of network services on the end user experience, including availability, performance, security, and operational response

• Act as the point of escalation in our incident and problem management processes, driving the network architecture team to create processes for continuous improvement in network design

• Participate in the incident, problem, configuration, change, and release management processes with demonstrable, metric-based continuous improvement

• Provide guidance and direction on the integration of mergers and acquisitions, including the ability to rationalize and justify equipment, vendor, and process decisions

• Use broad experience of modern IT landscapes to align technical direction and the needs of the business to provide a superior end-user experience consisting of higher availability, better performance, and improved agility

• Work closely with security, governance, risk, and compliance teams to ensure RBI employs security best practices

• Act as the global subject matter expert in our WAN, LAN, VoIP, wireless, and hybrid cloud network solutions, partnering with both business and IT functions to provide domain expertise and best practices • Collaborate with internal stakeholders, product vendors, other third-party service providers, and the customer in the strategic design process to translate business needs into platform/custom solutions

• Serve as a technical leader undertaking complex initiatives requiring specialized technical knowledge

• Participate as part of our enterprise DR leadership team to ensure business outcomes are met through proper infrastructure design and testing methodologies

• Work with strategic vendors and partners to review and influence product roadmaps, strategies, execute PoC's, and identify gaps and solutions

• Participate in industry-related conferences and events

• Provide technical and professional leadership via coaching moments to fellow employee-owners

• Remain informed of industry trends, technology products, best practices, strategies, and services

• Partner with key vendors responsible for monitoring and managing the environment

• Assist in negotiating vendor agreements

Qualifications

• Bachelor's degree in computer science or related field or equivalent and related work experience

• 10+ years of experience with network switching and routing, voice, and cloud technologies

• 5+ years of experience with Cisco Nexus and Meraki, Aruba wireless, and SDWAN products and services

• Certifications in areas related to network and telecom management are preferred (CNE, CCNA, CCNP, CCIE, CTNS, CTSME, Cisco S)

• Knowledge of client/server and host-based strategies and different network topologies

• Experience managing on premise, cloud, co-location, and hybrid data center network infrastructure

• Hands-on and design and implementation experience with servers, networking, VoIP, unified communication, virtualization, Microsoft 365, and end user computing, including end point device management

• Vendor management including RFI/RFP creation, evaluation, and vendor negotiations

• Internet and network security experience (Zscaler and Netskope are a plus)

• Solid understanding of designing and administering IP networks (TCP/IP, DNS, routing, VPNs, load balancers, VLANs, QoS, Ethernet, 802.1q/p, Spanning Tree, RADIUS, TACACS, etc.)

• In-depth knowledge of network management tools, including SNMP, Syslog, NTP, etc.

• Technical knowledge of and experience with wireless telecommunications industry and standards is a plus

• Strong project management and implementation skills

• Working knowledge of Microsoft Server and workstation OSes, UNIX, Linux and MacOS

• Hands-on experience in designing, implementing, and managing AWS-based technology platforms and capabilities including, but not limited to, Virtual Networks, Load Balancers, Direct Connect, and Global Accelerator

• Expert level understanding of current vendor technology offerings in the network and telecom space

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.