Assists with management of LAN/WAN and related hardware and software; Documents the network, and works to maximize up time and efficiency. Works special projects for training and education purposes.
Establishes network specifications by conferring with users; analyzing workflow, access, information, and security requirements; designing router administration, including interface configuration and routing protocols.
Establishes network by evaluating network performance issues including availability, utilization, throughput, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures; establishing connections and firewalls.
Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.
Secures network by developing network access, monitoring, control, and evaluation; maintaining documentation.
Prepares users by designing and conducting training programs; providing references and support.
Upgrades network by conferring with vendors; developing, testing, evaluating, and installing enhancements.
Meets financial requirements by submitting information for budgets; monitoring expenses.
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Protects organization's value by keeping information confidential.
Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Documents specific duties, activities, problems solved and issues resolved
Assists in the documentation of the network, applications and resources on the network in conjunction with the public service staff.
Attends meetings and serves on committees, as requested
Coordinate with the Trainer to set up and take down Cyberschool equipment, as well as any other equipment needed for meetings
Coordinates with upper management to setup new offices as needed.
Regular attendance as required
Performs additional duties and assignments as requested
High School graduate required.
0-1 years of network administration.
LAN/WAN TCP/IP, MPLS, BGP, VPN
Network Performance Tuning SNMP, NetFlow, IP SLA
Network Design and Implementation
Telecommunications systems and protocols Cisco Call Manager, VOIP, SIP, PRI
Basic Cisco IOS familiarity
WWW and HTML
Emerging technology trends
Cisco Collaboration Call Manager, Unity, Packaged Contact Center Enterprise
Solarwinds Network Monitoring
Voice and Data Provider Circuits
Skills and Abilities:
Evaluate critical systems, prioritize workflow and determine solutions
Excellent written and verbal communication skills
Interpret and apply laws, regulations and policies
Provide technical assistance for computer problems
Read and understand technical manuals
Work for extended time at keyboard/terminal
Maintain effective working relationships with supervisor and coworkers
Work flexible hours, including weekends and evenings