Network Infrastructure Manager (Remote Or MA Based)

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.

Hanover Technology Group is hiring a Network Infrastructure Manager for our Data Network Services team in our Worcester, MA or remote work consideration.

This is a full time, exempt position.

POSITION OVERVIEW:

Reporting to the Director of Enterprise Network Data Services, the Network Infrastructure Manager will lead a team of Managed Service Provider (MSP) engineers, employees, and contractors, with diverse skills, to collectively deliver reliable and scalable network infrastructure platforms.

The individual recommends upgrades and improvements and resolves complex systems issues and problems. They will serve as corporate steward of network integrity, resiliency, and capacity while working with IT, managed services partners, business partners, and vendors to support the infrastructure needs of the company, all while serving as mentor to other engineers of the infrastructure team.

IN THIS ROLE, YOU WILL:

• Lead the Data Network engineering and operations team responsible for the engineering, installation, configuration, security, performance, maintenance, monitoring, and support of:

• Local and wide-area networking equipment, links, circuits, operating systems, and associated components.

• Datacenter fabric infrastructure and associated components.

• Application Delivery Controller technologies.

• VPN networking technologies.

• Wireless networking technologies.

• DNS, DHCP, IPAM technologies.

• VoIP transport circuits and Session Border Controller (SBC) devices.

• High Availability, Redundancy solutions and technologies.

• Network Monitoring systems.

• Set operational direction and priority for both onshore and offshore Managed Services network personnel.

• In collaboration with the MSP, provide Tier 3 support to troubleshoot and resolve all networking infrastructure and equipment problems, including configuration, hardware, and software problems, in a timely and effective manner.

• Manage the delivery and execution of network engineering projects through demand management processes.

• Assist with project management efforts when necessary to drive key network objectives.

• Own, triage, and document mitigation efforts on all P1 and P2 issues.

• Support the timely patching and upgrading of all infrastructure, including security vulnerability patching and remediation.

• Work with responsible parties to ensure efficient and thorough support of regulatory requirements and auditing processes.

• Employ solid risk and security management practices, creative solutions, and suitable business judgement in delivering business solutions; ensures adherence to regulatory standards as well as compliance and confidentiality policies.

• Responsible for coaching and mentoring talent.

• Work closely with strategic vendor and partner relationships.

WHAT YOU NEED TO APPLY:

• Associate's Degree in a technical discipline, Bachelor's preferred

• Experience leading a team of network engineers and operations members possessing various levels of experience from junior through senior level.

• Experience managing Managed Services resources with offshore personnel including the coordination and tracking of deliverables.

• Experience leading through teaching and mentoring.

• Proven troubleshooting skills.

• Project management, and time management skills.

• Experience with enterprise change management practices.

• Familiarity with ITIL service management frameworks and practices.

• Ability to work in a highly collaborative and highly matrixed, fast-paced, entrepreneurial, transparent, and flexible work environment.

• Ability to build strong insightful relationships quickly; must have top-notch communication skills (oral and written); must be able to network effectively at all levels but especially at the executive and business partner level.

• Strategic and insightful thinking, with good judgment, and an intuitive sense of where to look for opportunities to support the business from a technology standpoint.

• Promotes collaboration, accountability, respect, empowerment, recognition, and provides ongoing coaching to employees.

TECHNICAL SKILLS REQUIRED:

• 8-10 years of professional experience in IT network engineering and operations, including 3-5 years of leadership experience.

• Strong understanding of LAN and WAN technologies, protocols, and designs.

• Experience with Cisco Catalyst and Nexus routing and switching platforms, including IOS, IOS-XE, and NX-OS operating systems, and common HA and redundancy features.

• Familiarity with Cisco ACI fabrics and infrastructure.

• Familiarity with F5 platforms including LTM, iRules, APM and associated polices, ASM, and GTM

• Familiarity with common LAN/WAN routing protocols including (EIGRP, OSPF, BGP, and others)

• Familiarity with Citrix NetScaler, Infoblox, Aruba Wireless Networking.

• Familiarity with Cloud based networking in Azure.

• Familiarity with Linux and Windows Operating Systems

• Familiarity with foundational enterprise technologies such as DNS, DHCP, PKI, LDAP, Syslog, and Monitoring systems.

CAREER DEVELOPMENT:

It's not just a job, it's a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you - at every level - to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you'll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance

• 401K with a company match

• Tuition reimbursement

• PTO

• Company paid holidays

• Flexible work arrangements

• Cultural Awareness Day in support of IDE

• On-site medical/wellness center (Worcester only)

• Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law."

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.

Privacy Policy:

To view our privacy policy and online privacy statement, click here.

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here.

Other details

• Job Function Information Technology

• Pay Type Salary

• Required Education Associate Degree

Apply Now

• Worcester, MA, USA
• Virtual