Serve as the first point of contact for customers experiencing damages, outages and/or restoral issues related to the placing of fiber facilities, equipment and/or structure. Forecasts and prioritizes daily support services regarding requests for repair, installation, major moves, adds and changes. Good peer/team working relationship.
Key Roles and Responsibilities
Coordinates the maintenance support activities at the customer site or remotely from company location. Assesses force qualification requirements based on anticipated incoming customer work items and recommends necessary training or identifies force movement to meet needs.
Organizes technical and administrative support activities including installation, repair, preventative maintenance, construction, material management or engineering change upgrades. Ensures that all functions are performed in a timely fashion and meet customer and company specifications. Makes scheduling recommendations for field personnel responding to critical situations. Complies with applicable FCC Network outage reporting requirements.
Typically a high school diploma, GED or equivalent related administrative or network experience; additional technical training desired.
Typically 1-3 years of technical analytical experience.
Working knowledge of C&E Systems (Granite, AVSQ, OVALS) preferred Strong written and verbal communications are required.
Job ID 2041217-4 Date posted 10/08/2020