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Network Engineer

Expired Job

Zealcon Wake Forest , NC 27587

Posted 3 months ago

Description:

  • Job Functions:
  • Act as technical leader for the network operations center team and as a SME (Subject Matter Expert) on network and customer related issues
  • Track major service outages and other service affecting activities. Advise inter-department groups of occurrences and ensure progress towards resolution. Perform case management function on outages as required.
  • Handle internal/external customer escalations via phone, tickets or email and escalate further any customer-related issues to the appropriate group or manager as necessary.
  • Assist with monitoring, overflow phone queue calls, and creating and handling repair tickets or service orders for customers as needed.
  • Develop, maintain, and assist with providing initial training for new employees.
  • Provide technical information or direction for less experienced employees as assigned.
  • Analyze current network support processes and update as needed and/or refer priority issues to management.
  • Special projects and other duties as assigned.
  • Ability to work any shift in a 24x7 environment. The shift for this position will probably be Monday - Friday 7:30 a.m.
  • 4:00 p.m..

    Requirements



    Job Requirements:

    Associates degree in Information Technology, Communications Networking and/or Electronics or related field or the equivalent in training and experience.
    Minimum 6 years of experience in Network Equipment Maintenance or Support, or the equivalent in training, experience and education.
    Minimum of 3 years of experience required in specific network equipment maintenance.
    Excellent verbal and written communications skills required.
    Willingness to attend Vendor-Specific product training as required.
    Preferred Qualifications:
    Bachelor's Degree in Information Technology, Communications Networking or related field.
    Strong customer service orientation.
    Vendor certifications (Cisco CCNA, CCNP, Meraki, Juniper, etc.)
    Experience in Data Troubleshooting as a SME (Subject Matter Expert).
    Advanced knowledge of SolarWinds.
    Experience with Cisco, ADTRAN, Meraki, or Juniper devices.
    Experience training employees in a classroom environment.
    Experience with technical document writing.
    Experience with use of Microsoft Office Excel & Word.
    ITIL 2011 certification

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