Network Engineer - Voice - Information Technology

Overview

Fort Bend County is ranked as one of the fastest growing counties in the nation. We have capitalized on not only the creed of our location, but on the "quality of life" for our families to call home. Our employees are the key to our success and the heartbeat of our foundation. The diversity and inclusivity of our community is our strength and at the forefront of a workplace environment welcoming to all. Live Here! Work Here!

JOB SUMMARY:

Responsible for the design, deployment, maintenance, advanced diagnostics, troubleshooting and day-to-day administration of highly complex communication servers and software in support of all County communications running over both traditional and Voice over IP networks. Participates in planning of programs, policies or objectives for own work group and department.

Responsibilities

• Participates in the design, installation, and support of Fort Bend County's communications systems, utilizing analog and digital networks as well as advanced Voice over IP/SIP networks running over the County's network infrastructure.

• Provides strategic technical direction, roadmap design, installation, and configuration of all IP-based PBX telephone systems/services.

• Responsible for design, staging, configuration, implementation, and support for VoIP installations as necessary.

• Provides day-to-day support, proactive maintenance, and performs independent complex system troubleshooting.

• Identifies capacity and performance issues to ensure uninterrupted service.

• Recommends and implements communications systems policies and standards to ensure adherence to approved security and disaster recovery procedures.

• Work with outside vendor services to ensure that support contracts are adhered to, and services are provided in an efficient and timely manner.

• Provide advanced diagnostics, proactively monitor, and document all county VoIP and SIP configurations which utilize advanced Cisco CUBE routers, switches and servers, network operating systems and networking protocols.

• Collaborate with other IT teams, management, and lines of business to provide troubleshooting assistance for large-scale outages and implement telephony infrastructure for cross-functional projects across the organization.

• Research and recommend technology in support of long-term voice capacity

• On call 24 hours per day, 7 days per week to respond to voice related problems and

• Participates in activities and duties related to emergency management during a local state of disaster as directed by appropriate county managers.

Qualifications

• Bachelor's degree in computer science, Information Systems or related field. (High School/GED and five years of relevant professional experience may be substituted for the Bachelor's Degree).

• 5 years hands-on experience with voice and data products including Cisco Unified Communications Manager / Call Manager (ver. 12.5 preferred), Cisco Voice Gateways, Cisco Unified Border Elements (CUBEs), and Survivable Remote Site Telephony (SRST) functionality, VoIP troubleshooting tools, Cisco UCCX Contact Center, Cisco Routers and Cisco Switches.

• Understanding of Voice/VoIP service provisioning methods, service delivery, SLA metrics, and procedures.

• Desirable but not essential: 10 + years of Information Technology experience, Cisco Certifications such as Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional Collaboration (CCNP), Cisco Certified Design Associate (CCDA), Cisco Certified Technician (CCT). Direct experience designing, administering, securing, and maintaining a converged enterprise network that includes wireless, VoIP and video technologies.

• Understanding of VOIP protocols and Codecs SIP, RTP, T.38 G.711 G.729.a, H.323.

• Strong verbal and written communications skills; interpersonal skills and ability to deal effectively with the public, vendors, other employees, and elected officials.

SALARY RANGE: $38.90 - $48.62 hourly based on qualifications

CLOSING DATE: Upon filling position

To be considered for employment, all interested candidates must complete the required Fort Bend County online employment application located at www.fortbendcounty.jobs

All full-time and part-time employees are members of the Texas County District Retirement System (TCDRS). Full-time employees also enjoy a wide-range of great benefits.

Fort Bend County is an equal opportunity employer, committed to non-discrimination in employment on any basis including race, color, religion or creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy status (including childbirth and related medical conditions), national origin, ethnicity, citizenship status, age (40 and over), physical or mental disability, genetic information, protected military and veteran status, political affiliation or beliefs, or any other classification protected by state, federal and local laws, unless such classification is a bona fide occupational qualification.

For more information on Fort Bend County's Title VI / Nondiscrimination Statement, visit www.fbctx.gov/comply

Fort Bend County is committed to providing equal opportunity and reasonable accommodations to employees with disabilities. FBC complies with the Americans with Disabilities Act and all other applicable federal, state and local laws regarding disability discrimination and accommodation.