Please make sure to read the job posting in its entirety as it reflects both the University roles and responsibilities, followed by the specific description.
44716 IT Services Voice & Data Net.
About the Unit
IT Services collaborates with campus partners to support the mission of the University of Chicago through the consistent delivery of high-quality solutions and services.
Responsible for the design, implementation, and maintenance of new and existing applications, systems architecture, and network infrastructure. Ensures operation and security of all servers and networks. Configures, installs, maintains and upgrades applications and hardware for the organization's infrastructure and for end-user devices.
Career Track and Job Level
Plans and develops network systems by applying engineering, hardware, and software design theories and principles to develop a compatible system infrastructure in line with University strategies.
P3: Requires in-depth knowledge and experience. Uses best practices and knowledge of internal or external University issues to improve products or services. Solves complex problems; takes a new perspective using existing solutions. Works independently, receives minimal guidance. Acts as a resource for colleagues with less experience.
The job develops network systems by applying engineering, hardware, and software design theories and principles to create a compatible system infrastructure aligned with University strategies.
Plan, develop, design, implement, and support an Information Technology Services (IT Services) automation service portfolio for the data network.
Write and maintain software to solve network management, deployment, troubleshooting and monitoring tasks such as: zero touch provision of switches, data collection for troubleshooting analysis, configuration modeling and orchestration, automate/script standardize routine tasks - VLAN change, firewall address sets, and write or adapt APIs to integrate orchestration tools and network devices.
Collaborate with other teams to design and implement tools to assist in automating end-to-end network infrastructure processes.
Monitor network capacity and performance; diagnose and resolve moderately complex network problems.
Analyze problems, perform troubleshooting and incident response and track problems through to resolution.
Configure network hardware and services for the network environment; perform hands on installation and configuration for routing and switching infrastructure.
Consult with clients to determine technical needs; given client specifications develop, design, document, and implement network services.
Diagnose and resolve network problems; monitor and support network infrastructure.
Support service desk staff in identifying problems with network connectivity, switches, routers, and other network components.
Conduct trend analysis of network traffic patterns and makes recommendations.
Evaluate new products and technologies to identify opportunities.
Engage with vendors for support escalation and to obtain equipment or service quotes.
Good understanding of network technologies and concepts.
Strong analytical, critical thinking, and problem-solving skills.
Working knowledge of network packet capture and packet analysis.
Strong knowledge of Python/Perl scripting.
Strong understanding and use of Unix commands.
Excellent verbal and written communication skills, especially in conveying technical concepts to a non-technical audience.
Diagnose complex technical problems.
Work independently, handling multiple tasks, and sometimes extreme deadline pressure.
Demonstrated understanding of the following: wired and wireless routing protocols; network security concepts; VoIP; DNS; DHCP; current Cisco routers and switches; and network management and monitoring tools.
Basic understanding of wireless network and technologies.
Basic understanding of firewall configuration and troubleshooting.
Strong knowledge of Linux command line, operating system, and command line tools.
Standard office environment, occasionally in telecommunication rooms.
Occasional travel within Chicago-land area.
Bend, reach, crouch, stoop, and lift up to 25 pounds.
Typical Safety Training.
Fire Safety and Evacuation (Annually).
Education, Experience, and Certifications
Minimum requirements include a college or university degree in related field.
Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.
Cisco Certified Network Associate (CCNA) - Cisco
Minimum five years of related experience in network operations environments with similar technologies.
Minimum three years of progressive programming/scripting experience.
Develop in Python.
Cisco, Juniper, HP/Aruba, or Ruckus routers, switches, and firewalls.
Ansible, MySQL, GIT, Puppet, or NetBox.
TCP/IP networks including DNS, DHCP, IP tunnels, VPNs, and firewalls.
NOTE: When applying, all required documents MUST be uploaded under the Resume/CV section of the application.
Depends on Qualifications
Scheduled Weekly Hours
Drug Test Required
Health Screen Required
Motor Vehicle Record Inquiry Required
Remove from Posting On or Before
The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.
The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.
University Of Chicago