Network Engineer

EPB Chattanooga , TN 37402

Posted 2 months ago

Job Summary

The Engineer II, Fiber Network Engineering is responsible for design, configuration, and troubleshooting of the access services within the network. This role must provide complex, high-level technical support for ISP and network management applications; and carry out novel and/or complex assignments requiring the development of new and/or improved techniques and procedures.

Duties and Responsibilities

Work on projects with technical staff in the implementation, installation, configuration, and technical support of network architecture. Develop and maintain system documentation, including diagrams, standard operating procedures and work instructions- including providing analysis on current and projected workloads as basis for long-range capacity planning.

Sustain carrier class consistency, predictability and stability of all network devices and services supported by EPB. Be part of the team that designs, implements and manages EPB's residential and commercial broadband services. Direct and perform all necessary audits and maintenance activity to ensure service levels are sustained, and that systems are optimized and not compromised. Perform after hours support duties to sustain networking systems and service levels

  • 24/7/365. Assist or take on projects for other engineers in Telecom, Systems, Video, etc.

    Provide technical assistance to customers over the phone and/or onsite meetings. The position includes developing and testing new products, troubleshooting complex system issues, interpreting work orders to program various systems, and resolving issues escalated to them from Tech Support, Field Services, and/or Network Operations. Coordinate projects with other departments and external organizations.

Education and Experience

  • Bachelor's Degree in a related technical field is preferred or an equivalent 4-6 years of experience in networking.

  • Industry certifications (CCNA, JNCIA/P, Nokia NRS, MEF CECP, et al) related to specific technical areas are a plus.

Certification(s) & Other Requirements

Excellent interpersonal, written, verbal, presentation, and time management skills. Detail-oriented with critical degree of accuracy used to manage complex systems.


You'll enjoy competitive compensation including an outstanding benefits and perks that fit your life, including:

  • Health, Dental, Vision and wellness plans for you and your family - including a free on-site health clinic and on-site exercise facilities

  • Educational assistance programs and programs centered on career development to help you reach your personal and career goals.

  • Financial savings programs that help you plan your future

  • 401K, Plus a Pension Program
  • Volunteer Opportunities


Recognized by J.D. Power among the best in the country for customer satisfaction four years running, EPB is one of America's largest publicly-owned energy providers.

EPB is also the pioneering communications company that surprised the nation by being the first to offer gigabit speed internet services comprehensively to all residents and businesses in our market-four years before Google Fiber launched its first deployment. EPB delivers internet speeds of up to 10 gigabits per second as a standard offer to both homes and businesses along with television and telephone services.

With the fiber optic network as the communications backbone we deployed the most advanced and automated smart grid power distribution system in the U.S. As a result, EPB has become a major research partner for the U.S. Department of Energy and Oak Ridge National Laboratory for field-testing technology and best practices including the deployment of cutting-edge smart grid equipment, micro-grid control systems, integrated storage, and much more.


EPB is located in Chattanooga, TN, a city that Outside Magazine called the "Best Ever." Built along both sides of the Tennessee River in a valley surrounded by mountains, Chattanooga is well known for its scenic beauty and outdoor recreation along with having the world's fastest internet which earned it the name "Gig City." Chattanooga also offers award-winning, downtown living, a thriving food scene, and a surprisingly low cost of living with no state income tax. As a result, includes Chattanooga among its Top 100 Best Places to Live and Top 10 Downtowns.

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Network Engineer