Network Control Technician

Equifax is looking for a Network Control Technician to join our growing team! This individual will perform as the first line of defense on a 24/7 support team to take appropriate action toward resolving system and network problems and respond to customer inquiries and assist in troubleshooting and resolving challenges while minimizing the impact on customer service.

This is a remote position, but must be located in the Louisville area for training as needed. Shift: 11:00 pm-9:30 am (4x10), Tuesday-Saturday.

What you'll do

• Troubleshoot complex network, systems, or applications processes with both intenral and external stakeholders

• Identify trends and suggest improvements in products and processes

• Documenting clear and precise steps in troubleshooting

• Provide excellent customer service supporting Windows and Linux-based applications

What experience you'll need

• High school diploma required

• At least 2-4 years of experience solving system and network issues, prefferably in a call center or support center environment

What could set you apart

• A computer networking or related degree

• CompTIA Network+ or A+ Certification

• At least 1 year of experience with Bomgar, PuTTY, WinSCP

• At least 1 year of experience with a ticket system, Service Now preferred