Network Control Specialist - Melbourne, FL

Network Control Specialist needed for a contract to hire opportunity with SOC's client to work in Melbourne, Florida.

US Citizenship is required for this contract.

Responsibilities

• Provide technical support for large private communications network. Handle first line of support for customer and field calls into an operations center.

• Log calls and perform preliminary investigations into reported network issues.

• Create trouble tickets and initiate workflow for problem resolution.

• Monitor, analyze, and troubleshoot network problems within an operations center utilizing network management and monitoring tools.

• Employs various test methods used to remotely analyze fractional Enterprise Data networks including fractional T1; T1; fractional T3; T3; Ethernet; IP; and RF.

• Interprets equipment alarms in the network on-premise equipment or telco's network and move forward towards service restoration.

• Resolve problems using internal and external groups as needed to correct trouble on the network and interact with the customer.

• This position is part of an onsite 24x7 network control environment. Shift and workday flexibility is required.

Qualifications

• Bachelor's degree in Telecommunications, Engineering, Networking, Information Technology or related field with (2) years of prior related experience or 2 years post-Secondary/ Associate's Degree with a minimum of (6) years of prior related experience.

• Minimum of (2) Years Telecommunications Network Troubleshooting experience.

• CCNA Certification or must obtain within 3 months of start date.

• Experience with Layer 1 Troubleshooting

• Experience with call center phone systems and working with geographically dispersed teams.

• Experience in Physical layer and routed technologies experience.

• Experience with Network Management systems and tools.

• Experience in remote maintenance and repair of CISCO network equipment.

• Experience with interacting with customers and meeting service-level timelines.

In compliance with the Equal Pay for Equal Work Act, the hourly rate range for this role is $30.00 - $38.00. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location.

Employment Pre-requisites

The following requirements must be met to be eligible for this position: Successful completion of a background investigation, and drug urinalysis.

SOC, a Day & Zimmermann company, is an Equal Opportunity Employer, EOE AA M/F/Vet/Disability.

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