Id : 37080
Category : Network/Sys Admin/Eng
Region : Downtown
Location/City : NY - Buffalo
Recruiter Email :
About the Company
Our client is a growing, stable organization in the Buffalo area that is leveraging new technologies to transform the way they do business!
About the Job
This is a long term contract OR contract to hire opportunity. Benefits like Medical/Dental/Vision insurance, paid parking and Paid Time off are available during the contract period.
End-Point Integration and Support Network Computing analyst II:
Responsible for providing Level 2 troubleshooting and root cause analysis to determine problem source
and incident occurrences with PC software, PC hardware and peripherals, Virtual PCs and Thin Clients.
Directly responsible for delivering accurate, timely troubleshooting to clients and working with team
members to manage ticket queues.
Two years of College in Information Systems or related field AND 6 years of experience working in an
operational support or technical role OR in lieu of a degree must have 8 years of related work experience.
Must have a high level of technical support understanding.
Experience with strong customer service.
Expertise in PC/LAN products including industry standard application suites, Windows 7, Outlook,
Experience with thin clients, vpc's and pc's.
Basic LAN/WAN skills including but not limited to understanding basic concepts of servers, gateways,
routers, bridges, topologies, and protocols.
Strong organizational abilities and be capable of managing multiple priorities while maintaining a
professional customer service attitude.
Ability to effectively communicate with clients, and internal support organizations.
Excellent verbal and written communication skills.
Team Player and be able to work closely with clients and peers with all levels of technical expertise and
at all levels within the organization.