Location: Akron, OH
Relocation Assistance Available:No
The Network Engineer will join our
Global IT Infrastructure Services organization responsible for professional and technical work related to network and telecommunications services. This is an advanced service supporting role primarily responsible for the transitional and operational tasks and duties in support of our Cisco Network Servicesto configure, install, andimplement Cisco products such as; routers, switches, firewall, wireless access points that span across a broad range of global network services and solutions (Local Area Network/ Wireless, Wide Area Network, Datacenter Network, Internet Edge, Application Networking Services.
Service Transition Processes: Knowledge Management, Change Management, Asset & Configuration Management, Release & Deployment, Transition Planning & Support, Service Validation & Testing, Evaluation. Service Operation Processes: Incident Management, Problem Management, Event Management, Request Fulfillment, Access Management, Operations Management. Responsible for one or more low complexity/criticality services or technologies. Works with/across global/regional/local IT teams by providing intermediate/advanced consultation for responsible services.
Leverage data to identify, justify, recommend and implement system improvements, which leverage new or existing technologies Interact with internal customers in the evaluation, testing, and implementation of IT business solutions. This could include: presentations on how to apply Information Technology, strategies for implementing IT solutions, and assistance in costing exercises. Plan, document, implement, and debug network solutions and related software, systems. Incumbent may be required to do intermediate/advanced configuration or system modifications to those environments.
Evaluate business and functional requirement documents, recommending solutions, project planning, and identifying training needs. Troubleshoot intermediate to advanced problems reported by internal customers, systems, or team members; escalating to upper level associates as appropriate. Manage small to medium projects within area of specialization and across functional groups. Provides technical leadership for small to medium project teams. Lead intermediate/advanced problem resolution and documentation which may span functional areas.
Manage small and complex projects within area of specialization. May be required to perform activities associated with Technical Delivery Management (TDM) of one or more services. TDM includes ownership, maintenance, publishing and enforcing standard implementation, configuration, versioning, standardization penetration reporting, 24 month roadmap, awareness of common incidents, and involvement in Problem Management for supported services. TDM also includes participating in Continuous Service Improvement and consumption & capacity management
Participate in an Emergency On-Call Rotation for after-hours and weekend support. Flexible schedules and 24x7 support availability (generally scheduled in advance) may be required as necessary to support the technical needs of our customers.
Required Experience and Education:
Bachelor's Degree in MIS, Computer Science, Engineering, Technology, Business Administration or related discipline is required
Minimum of 4 year's relevant experience required.
Ability to convey complex and technical issues to diverse audiences.
Strong analytical and problem-solving skills.
Ability to understand the business needs and deliver prompt, efficient, quality service to the business.
Advanced level of technical knowledge. Expected to be 3rd level of escalation for technical support
Knowledge, Skills & Abilities:
Good analytical & problem determination skills.
Effective organization & time management skills.
Good project management skills.
Ability to travel, including international locations. Travel should not exceed one week per month. Emergency and on call service support.
Goodyear is one of the world's largest tire companies. It employs about 64,000 people and manufactures its products in 48 facilities in 22 countries around the world. Its two Innovation Centers in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate.
Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
If you need reasonable accommodation to complete the online application, or any other part of the employment process, please contact the Goodyear Candidate Care Line at 330.796.4500.
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