Network Chargeback Analyst I - Temp - In Office

Co-Op Financial Services Fort Worth , TX 76102

Posted 3 days ago


We are looking for a talented payment network professional to assist the team for approximately 6 months as a Network Chargeback Analyst Temporary Associate. This person will assume the responsibility for all incoming credit and debit card dispute or fraud-related activity to ensure the highest level of customer satisfaction.

This position is an in-office role located in our Dallas/Fort Worth Office at :

4950 Amon Carter Blvd

Fort Worth, TX 76155



  • Friday

  • 9am

  • 6pm CT


  • Obtains knowledge of both credit and debit card fraud and dispute processing.

  • Network adjustments, balancing accounts, processing ACH

  • Identifies, analyzes, and monitors inquiries or requests to ensure complete resolution.

  • Keeps informed on product enhancements, system changes, and compliance issues.

  • Supports the strategic future, culture, and leadership practices of Co-op Solutions.

  • Consistently demonstrates teamwork with internal and external clients.


  • Credit and Debit Card knowledge and experience.

  • Have a comprehensive understanding of the dispute chargeback process.

  • Credit Union operations experience.

  • Outside Payment Network Experience (STAR, PULSE, NYCE, COOP, etc.)

  • Customer service experience.

  • Decision making/problem solving skills.

  • Ability to work in a fast-paced work environment and within network timelines.

  • Interpersonal communication skills.

  • Telephone skills. The Chargeback Analyst can be assigned one of two ways: Primarily assigned to taking customer phone calls and providing accurate and satisfactory answers to inquiries while secondarily processing cases or; primarily assigned to processing cases while secondarily answering phone calls and providing accurate and satisfactory answers to inquiries.

  • Computer skills including Microsoft applications such as Word, Excel, Outlook and Teams.

  • Teamwork with internal and external clients. Maintain a professional demeanor at all times by handling all interactions in a courteous, calm, and composed manner.


  • High School Diploma or equivalent.

  • Experience working for a credit union or bank.

  • Understanding of Payment Networks

  • General Accounting principles


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Network Chargeback Analyst I - Temp - In Office

Co-Op Financial Services