Co-Op Financial Services Fort Worth , TX 76102
Posted 3 days ago
We are looking for a talented payment network professional to assist the team for approximately 6 months as a Network Chargeback Analyst Temporary Associate. This person will assume the responsibility for all incoming credit and debit card dispute or fraud-related activity to ensure the highest level of customer satisfaction.
This position is an in-office role located in our Dallas/Fort Worth Office at :
4950 Amon Carter Blvd
Fort Worth, TX 76155
WHAT YOU CAN LOOK FORWARD TO:
Obtains knowledge of both credit and debit card fraud and dispute processing.
Network adjustments, balancing accounts, processing ACH
Identifies, analyzes, and monitors inquiries or requests to ensure complete resolution.
Keeps informed on product enhancements, system changes, and compliance issues.
Supports the strategic future, culture, and leadership practices of Co-op Solutions.
Consistently demonstrates teamwork with internal and external clients.
WHAT YOU'LL NEED TO SUCCEED:
Credit and Debit Card knowledge and experience.
Have a comprehensive understanding of the dispute chargeback process.
Credit Union operations experience.
Outside Payment Network Experience (STAR, PULSE, NYCE, COOP, etc.)
Customer service experience.
Decision making/problem solving skills.
Ability to work in a fast-paced work environment and within network timelines.
Interpersonal communication skills.
Telephone skills. The Chargeback Analyst can be assigned one of two ways: Primarily assigned to taking customer phone calls and providing accurate and satisfactory answers to inquiries while secondarily processing cases or; primarily assigned to processing cases while secondarily answering phone calls and providing accurate and satisfactory answers to inquiries.
Computer skills including Microsoft applications such as Word, Excel, Outlook and Teams.
Teamwork with internal and external clients. Maintain a professional demeanor at all times by handling all interactions in a courteous, calm, and composed manner.
REQUIRED EDUCATION and EXPERIENCE:
High School Diploma or equivalent.
Experience working for a credit union or bank.
Understanding of Payment Networks
General Accounting principles
Co-Op Financial Services