Network Chargeback Analyst I - Temp - In Office

Co-Op Financial Services Fort Worth , TX 76102

Posted 2 months ago

THE OPPORTUNITY:

We are seeking a talented Network Chargeback Analyst I - Temp assumes responsibility for all incoming credit and debit card dispute or fraud-related activity to ensure the highest level of customer satisfaction.

WHAT YOU CAN LOOK FORWARD TO:

  • Identifies, analyzes, and monitors inquiries or requests to ensure complete resolution.

  • Obtains knowledge of both credit and debit card fraud and dispute processing.

  • Keeps informed on product enhancements, system changes, and compliance issues.

  • Proactively pursues career path education and shows expected progress on learning plan.

  • Supports the strategic future, culture, and leadership practices of Co-op Solutions.

  • Consistently demonstrates teamwork with internal and external clients.

WHAT YOU'LL NEED TO SUCCEED:

  • Credit and Debit Card knowledge and experience.

  • Credit Union operations.

  • Customer service experience.

  • Have a comprehensive understanding of the chargeback process.

  • Career Path Learning Plan Analyst I, II, III, Chargeback Team Lead, Supervisor.

  • Decision making/problem solving skills.

  • Interpersonal communication skills.

  • Telephone skills. The Chargeback Analyst can be assigned one of two ways: Primarily assigned to taking customer phone calls and providing accurate and satisfactory answers to inquiries while secondarily processing cases or; primarily assigned to processing cases while secondarily answering phone calls and providing accurate and satisfactory answers to inquiries.

  • P.C. skills.

  • Teamwork with internal and external clients Maintain a professional demeanor at all times by handling all interactions in a courteous, calm, and composed manner.

REQUIRED EDUCATION and EXPERIENCE:

  • High School Diploma or equivalent.
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Network Chargeback Analyst I - Temp - In Office

Co-Op Financial Services