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Network And Infrastructure Support Analyst

Expired Job

Exos Phoenix , AZ 85002

Posted 2 months ago

Overview

EXOS helps people perform at a high level so they can achieve what matters most to them. Since our founding in 1999, we've become a leader in proactive health and performance, trusted by more than 150 clients, including corporations, academic institutions, health systems, sports organizations, the U.S. military, community centers, and residential communities. With award-winning facilities and spaces, technology, equipment, and services, EXOS connects people to the solutions they need and provides individualized plans based on time-tested fundamentals and research in order to help people take control of their health and performance.

EXOS has been leading the way in workplace wellness for over two decades, creating evidence-based employee wellness programs for global companies across a number of industries. Our employer solutions come to life through a combination of wellness services, technology, fitness facilities, and performance staff, and are always within reach online, via mobile apps, and through in-person coaching. Company leaders, including many from fortune 500 companies, trust our solutions and services to improve the health and happiness of their workforce, as well as their return on investment.

Responsibilities

We are currently seeking an individual to provide technical support to EXOS team members and infrastructure. The person in this position would also be responsible for advanced analysis, installation, maintenance and repair of EXOS hardware and software. This person would provide support via email, Internet, chat/IM, in person and phone. The individusl in this position would provide basic technical troubleshooting, i.e., receiving, assigning, escalating, resolving, tracking and reporting of customer technical issues as well as more advanced troubleshooting and serves as part of the escalation path for support requests. This candidate is expected to provide support and guidance to junior team members. The candidate will also evaluate existing systems and business unit needs to recommend, and implement system changes. This position may lead to additional growth opportunities. This person should be self-motivated and have strong communication, presentation, time management skills.

Primary Responsibilities

  • Top tier customer-oriented support for 100+ local site users and on the national help desk

  • Setup, configuration and support for the LAN in a Windows-based environment

  • Configuration and support for the enterprise in a G-Suite for Business envirionment

  • Install, configure, maintain and troubleshoot a wide range of computer systems, software, and networked applications used throughout the business.

  • Document, track and monitor problems in help desk ticketing application to ensure resolution within designated SLAs

  • Provide regular status reports detailing the status of applications and assigned projects

  • Provide smart phone support (email setups, app installations etc.)

  • Installation, configuration and maintenance of PC hardware

  • Manage backup systems

  • Participate in after-hours projects and on-call support as required

  • Negligible business travel is required in this position

  • Other related responsibilities and duties as assigned by management

Qualifications

Professional experience/background to be successful in this role:

  • Must be able to articulate assistance with technical issues on a basic non-technical level for employees to understand. Communication in an empathetic caring manner is key in this role.

  • Three or more years managing Windows environments (desktop, file/print, Active Directory, basic networking)

  • Three or more years in a support position

  • One or more years experience handling multiple sites and multiple systems

  • Experience building, supporting and maintaining Windows 2008+ servers in highly-available configurations and an emphasis on data security

  • Must have experience with Active Directory design and support including Group Policy configuration, implementation and security

  • Win32 scripting/programming experience

  • Thorough understanding of various network protocols including, but not limited to, DHCP, DNS, FTP, and LDAP

  • Previous experience handling multiple sites containing multiple systems including remote administration in a corporate environment

  • Must be able to lift up to 50lbs

  • Reliable, able to work independently, and pay close attention to detail.

  • A team player with flexibilitywilling and able to quickly learn new technologies and tools as well as adjust priorities as necessary.

Our expectations of the person filling this role:

  • Thinking as a consultant - we do lots of things different ways

  • Provide support and guidance to junior team members

  • Communicate in a fashion that is respectful, clear and well understood

  • Excellent listening and organizational skills

  • Strong prioritizer / great management and reporting skills

  • Strong communicator with both technical and non-technical parties

  • Positive attitude and enthusiasm

  • Fundamental knowledge of computer and network security concepts

  • Proactive and creative, seeks to identify opportunities for process/procedure improvement and automation

Additional preferred qualifications:

  • Industry-recognized certifications (Microsoft, Linux, Cisco etc...)

  • Experience with network devices

  • Experience with Linux

  • Monitoring systems (Nagios, Cacti, others)

  • Ability to maintain a high level of professionalism when dealing with stressful situations

  • Experience using the following desired but not required: GoToAssist, Samanage (or other ticketing system), IP phones

We are an equal opportunity employer

EXOS is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws. EXOS provides reasonable accommodation to employees and applicants for employment who have disabilities. You may request reasonable accommodation, in writing, by reaching out to our People Operations department at :

Attention : People Operations, Accommodations
2629 E. Rose Garden Ln.

Phoenix, AZ 85050

Learn more here:

EEO is the Law

EEO is the Law Supplement


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Network And Infrastructure Support Analyst

Expired Job

Exos