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Network And Infrastructure Supervisor

Expired Job

State Of Oklahoma Oklahoma City , OK 73113

Posted 3 months ago

APPLICATION INSTRUCTIONS:

Submit a letter of interest and resume to:

Amanda Boulden, Assistant Director of Information Technology

Oklahoma Turnpike Authority

Email: itresume@pikepass.com


Network and Infrastructure Supervisor

Salary: $77,000 - $85,000/year

Work Location: OTA Headquarters, 3500 Martin Luther King Ave., Oklahoma City

Key Duties:

  • Support the Infrastructure and Network Manager to streamline the department's processes.

  • Liaison between business and Information Technology to understand complex business requirements and build cutting-edge solutions.

  • Aid in maintaining PCI compliance and work with IT Security Team to keep all OTA data secure.

  • Assist the IT Management Team with career development planning and cross training for respective areas.

  • Work with IT Management Team to continue to bring all departments together to deliver solutions and resolve issues as one Team.

  • Evaluate emerging technologies and systems to enhance technology services.

  • Enable and support network, systems, and operations.

  • Evaluate and review periodic staff reviews and PMPs.

  • Assist with management of IT budget as it relates to network and infrastructure.

  • Establish and stimulate department standards and processes along with best practices for delivery of scalable and high quality network.

  • Allocate resources to assure attainment of appropriate business and personnel development goals.

  • Assist in developing, maintaining and testing disaster recovery plans.

  • Develop and maintain strong relationships with service providers.

  • Monitor key infrastructure systems and ensure issues are resolved in a timely manner.

  • Assist in building and running a yearly customer service review.

  • Assist with and/or assign resources to Network Center Level 3 helpdesk tickets and follow-up.

  • Assist IT Network and Infrastructure Services Manager with approving leave/scheduling time off for employees.

Knowledge, Skills and Abilities:

Knowledge of infrastructure and network operations; and of PCI compliance. Skill in financial planning and budget development; strong technical skills, including server administration, server backups, Microsoft Exchange, firewall and security appliances. Ability to work with a team; to communicate effectively, both orally and in writing; to transition seamlessly between "tech speak" and "end user"; to manage several projects simultaneously including creating documentation, identifying potential risks, and tracking tasks while maintaining appropriate priorities; to guide, coach and mentor team members; to quickly troubleshoot and resolve issues in the short term and then diligently work towards root cause and final resolutions; to identify potential process improvement areas, suggest options, and recommend approaches; and to establish and maintain effective working relationships with others.

Minimum Qualifications:

A bachelor's degree and five years of experience in infrastructure, systems, and operations including a minimum of two years of supervisory experience; or an equivalent combination of education and experience, substituting one year of work experience for each year of the required education. Jira and Confluence experience desired.

Note: There will be no substitution for the supervisory experience.

AN EQUAL OPPORTUNITY EMPLOYER

Conclusion

Veteran's preference points apply only for initial appointment in the classified service.


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Network And Infrastructure Supervisor

Expired Job

State Of Oklahoma