Network Administrator/Analyst I

Perform network administration support and analysis functions by ensuring the uptime, performance, resource availability, and security of the networks managed according to operational guidelines. Monitor network devices, interfaces and applications for connectivity and optimal performance. Provide network support to users and identify and troubleshoot routine problems. Communicate networking issues to internal or external customers and to next level Administrator. Identify opportunities for how network performance can be improved. Work independently and receive general guidance on new work activity.

Job Duties and Responsibilities:

• Monitor network devices, interfaces and applications via LogicMonitor

• Correlate multiple network and customer issues identified with alarms / alerts received

• Create and track incident tickets and assignments

• Create and assign incident tickets based on priority, impact, and complexity to appropriate fix agents

• Issue outage notification event communications

• Initiate major outage communication technical bridges

• Escalate incidents according to process

• Complete service level tasks, including IP address requests, DNS requests, and account provisioning requests

• Install and test network software including upgrades, fixes, and patches

• Implement and utilize network monitoring and performance tools

• Perform periodic cabling efforts (installs, changes, removals)

• Interface with internal and external customers to troubleshoot and resolve network issues

• Educate end users on technology

• Keep up to date on industry trends and continuously enhance professional expertise and knowledge

• Adhere to established policies, processes and procedures

• The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required.