Network Administrator

Overview

The Network Administrator position is responsible for installing, configuring, and maintaining network hardware like routers, switches, and firewalls, monitoring network performance, troubleshooting issues, implementing network security measures, managing network access, applying updates and patches, and ensuring overall network stability and uptime. The Network Administrator position is fast paced and ever changing and requires regular management of changing priorities.

The IT group within Zoot is responsible for designing, constructing and maintaining the foundational information technology systems employed by the company to do business. This includes all aspects of the live hosting environment for our proprietary software as well as the desktop environments in use for each employee. The IT Infrastructure group within Zoot is responsible for designing, constructing, and maintaining the core infrastructure and core software for Zoot solutions.

For over 30 years, Zoot Enterprises has been a global provider of advanced origination, acquisition, and decision management solutions. Our customer-centric tools and services enable Zoot's clients to add value and differentiation, while providing nimble, scalable solutions for specific business objectives. Zoot provides a cloud based, secure processing environment. We offer tailored data driven decisioning technology solutions that empower our clients to streamline processes, increase flexibility and efficiency, accelerate growth, while accessing hundreds of cutting edge data sources to help reduce risk.

Essential Job Functions

• Install, configure, and maintain network devices like routers, switches, access points, servers, and cables.
• Continuously monitor network performance, traffic patterns, and identifying potential issues using monitoring tools.
• Diagnose and resolve network connectivity problems, including hardware failures, configuration errors, and connectivity issues.
• Implement and maintain network security measures like firewalls, intrusion detection/prevention systems, and access controls.
• Perform regular backups of network configuration and data to ensure disaster recovery capabilities.
• Apply software updates and patches to network devices and operating systems to address security vulnerabilities.
• Maintain detailed documentation of network infrastructure, configurations, and procedures.
• Assess network needs and plan for future growth and scalability.
• Assist with evaluation of and recommend IT solutions, products, and services.
• Work with other personnel/departments to analyze hardware requirements and alternatives and make acquisition recommendations.
• Plan, coordinate, and implement security measures to protect data, software, and hardware.
• Maintain and administer deployment standards for network builds, updates, and patch management.
• Respond to requests to assist in critical problem resolution, including after-hours support needs.
• Utilize ticketing system to track defects and requested enhancements.
• Use Change Management/Release Management processes to develop and deploy code and/or functionality to the production environment.
• Plan, coordinate, and implement hardware and software replacements or upgrades.
• Participate in scheduled monthly maintenance windows.
• Know and comply with Zoot's Policies and Procedures, Code of Business Conduct, and Employee Agreement.
• Achieve a service-focused culture with emphasis on delivering on-time, high-quality products and services to internal and external customers.
• Other duties as assigned - it is understood that this list of major duties and responsibilities is not an inclusive list and that other duties and responsibilities, which may include helping others in the same or different departments, may be assigned by supervision.

Core Competencies Required

Job Specific:

• Analytical Skills- Uses a logical reasoning process to break down and work through situations or problems; able to identify and define problems, collect and analyze information, problem solve, and make decisions; extract key information from data and develop workable solutions for the problems identified.
• Dealing with Ambiguity- Able to cope with change; versatile; can shift gears as priorities or business needs change; able to act without having all of the answers; doesn't get frustrated when things are ambiguous; able to move on if situation necessitates it, even if other tasks/projects aren't complete; able to balance acting with uncertainty with risk.
• Decision Making- Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure; able to make a quick decision; also able to make good decisions using a mixture of analysis, experience, and judgment; decisions generally turn out to be correct/accurate when evaluated over time; is someone others can rely on for quality decisions.
• Detail Oriented- Able to achieve thoroughness and accuracy when accomplishing a task, while showing concern for all areas involved; follows policies and procedures to accomplish the task.
• Management of Confidential Information- Collecting, recording, organizing and sorting through sensitive information and data, ensuring only the appropriate individuals receive access to the information.
• Process Oriented- Able to determine the processes necessary to accomplish tasks; utilizes existing processes effectively; knows how to organize or combine tasks that align with processes to make workflow efficient; looks to improve existing processes when appropriate.
• Quality Focused- Approaches tasks with attention to detail and a desire to get it right; reviews planning or requirements documents to ensure a thorough understanding of the deliverable; asks questions if uncertain; seeks feedback from others and isn't defensive in receiving it.
• Technical Learning- Able to learn new knowledge and skills that apply to one's job duties; willing and able to learn on the fly; learns quickly when facing new problems; versatile and open to change; tries different solutions to try and find the right one; able to approach situations where learning needs to occur in order to successfully complete the task, but is able to quickly learn what's needed to accomplish it.

Companywide:

• Accountability- Takes responsibility for tasks and projects as assigned; holds self and others accountable for high quality, timely, and cost-effective results; accepts responsibility for mistakes.
• Action Oriented, Initiative- Works hard every day, self-motivated; energized by both tasks expected of the role and new or challenging projects; willing to act even with minimal planning, however, doesn't act carelessly and takes responsibility for actions, whether end result is positive or negative; moves on to the next task or project without being asked or seeks out additional ways to help.
• Communication (General)- Effective with the form(s) of communication that are applicable to a given role (oral, presentation, written); able to be detailed enough to show that the right work was done, yet succinct enough to effectively communicate data, opinions, or findings.
• Critical Thinking- Uses logical, strategic, analytical, reasoning to identify the strengths and weaknesses of a given situation and possible solutions, conclusions or approaches to problems; able to think outside the box to generate possible solutions.
• Customer Focused, Service Oriented- Actively works to meet the expectations, requirements, or needs of internal and external customers; understands who their customer is; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Development Focused- Knows or is able to recognize personal strengths and weaknesses, opportunities, and limits; learns from mistakes; receptive to sharing one's own shortcomings with others; is comfortable with balanced performance reviews (both positives and areas to improve) and honest professional development and career discussions.
• Driving for Results, Solutions Focused- Motivated by success and passionate about working and achieving results that align with the plan; finds ways to complete tasks or projects, even in the face of adversity, and remains optimistic and driven to the end; looks for ways to improve performance all the time.
• Integrity and Trust- Widely trusted across the organization; seen as a direct, truthful individual; maintains confidentiality as required; admits mistakes; doesn't misrepresent themselves or the facts for personal gain.
• Listening- Practices attentive and active listening; has the patience and ability to hear people out; able to accurately restate the opinions of others to validate understanding, even if there is disagreement.
• Mentoring- Able to effectively share knowledge and insight with others so that they can accomplish tasks, achieve goals, and enhance skills.
• Organization and Time Management- Able to manage multiple projects or tasks and adapt to changing priorities; effective and efficient with own time; able to bring resources (e.g. people, materials, processes, budget) together to get things done and uses them effectively; shows up on time and respects the time of others.
• Problem Solving- Willing to solve difficult problems with effective solutions; examines all angles and sources before developing a solution; looks beyond easy solutions and doesn't stop at the first answer; able to uncover or anticipate hidden problems; provides honest analysis, even if the answer isn't what people want to hear.
• Professionalism- Easy to approach and talk to; able to put others at ease, either naturally or due to self-awareness to adjust; warm, pleasant, and gracious; sensitive to and patient with the personalities of others; builds rapport by making people feel comfortable; works well with others; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; able to be candid with peers; solves problems in a way that minimizes negative impacts to others.
• Technical Aptitude- Has the functional and technical knowledge and skills to perform a job's duties at a high level of accomplishment.
• Working with Existing Tools- Able to leverage current tools, services, process, and procedures to accomplish tasks; seeks additional understanding of existing processes and procedures; finds ways to improve upon existing options before proposing or exploring new options.

Education, Training, and Experience Requirements

This position requires:

☒ High School Diploma

☒ Bachelor Degree Computer Science or related field preferred

☒ Experience At least three years of professional experience in a technology field

Or an equal combination of education and experience.

Physical Requirements

• All positions at Zoot require the ability to move about inside an office environment which includes the operation of computers and other office productivity machinery and frequently communicates with other employees, clients, vendors, and visitors.
• This position specifically requires long periods of sitting at a computer workstation.

Working Conditions

• In order to optimize team performance, the work space for this position is typically a cubicle setting in an open space environment.

Work Hours and Location

• It is expected that exempt employees, and specifically this position, regularly and consistently report to work on-site, at Zoot headquarters, during normal business hours.
• This position will require travel 10% of the time.
• Occasional nighttime and weekend work is required within this position.