Network Administrator

Must Have Technical/Functional Skills

• Experience in network operation to support the NW Hub infrastructure, proficient in various technologies in Cisco routing, switching and network security products like Palo Alto firewall, Fortinet, Firepower, etc

• Hands on experience of administration of network devices (Router, Switches, Wireless Controllers, Firewall, Voice Telephony, IPS, DNS, DHCP, NTP, SMTP)

• Security Knowledge on Firewall (Cisco ASA, Palo Alto, Fortinet) & Security Appliances (IPS)

• Hands on experience of F5 Load balancers, Forward and Reverse Proxy (F5)

• Support experience in Cisco Nexus, Catalyst Switches

• Good knowledge of Cisco SD-WAN / SDA technology

• Experience in Cisco Wireless Technologies

• Understanding of IP addressing, MPLS routing, Internet Technologies, Routing Protocols (BGP, OSPF, EIGRP, ISIS)

• Understanding of technologies like VPN, VXLAN, VRRP, HSRP, STP, PortChannel, NetFlow and Stacking technologies

• Knowledge on Network Automation using looks like Ansible, Python

• Experience working on SolarWinds NPM, NCM, NTA, IPAM, Syslog, ITSM tools

Experience Required 6-10 Yrs

Roles & Responsibilities

• TCS point of contact for the region to Customer for Operational and Tactical Functions

• Timely completion of Service management and configuration management requests for the region

• Interaction and coordination with customer's Key Touchpoints for regional alignment

• Interact with regional IT teams to understand the future roadmap and changes that will have an impact on customer's Network

• Liaising, Interacting, and reviewing project status with local network vendors and telco providers

• Support for Troubleshooting and Resolution during P1 and P2 incidents for the region along with the TCS global support team based out of India

• Focus for the incidents and Changes to the all the Network Hub Locations

• Support for any touch services for network break-fix at customer site where the Regional SPOC will be stationed. (customer to provide the Location where they want TCS Regional SPOC to operate)

• Active involvement for Network changes implemented for the region

• Extended support for Problem Management and Service Level Management

• Support and Assist Third Party Auditor as requested to provide requested information as part of Asset Sighting exercise

• Conflict & Escalation management for the region

• Innovation and operational excellence in the service delivery

• Ensuring customer satisfaction

Education

8+ years of leading technical team and doing Routing

• L3 BGP advanced concepts and OSPF routing protocol.

Switching

• L3 level knowledge.

Firewall

• L3 level knowledge.

Load Balancer

• L2 level knowledge.