Network Administrator- Information Technology (0524)

Nature of Work

Coconino County promotes a transformational leadership philosophy which elicits employee growth, cultivates inspiration and creates future leaders by empowering employees to solve internal and external customer needs and exceed customer service expectations. As an award-winning organization with high regard for cultural diversity and the positive contributions of the many thriving cultures within our county, our nation, and our society, Coconino County leads a variety of initiatives that celebrate diversity; from our Annual Diversity Day, and monthly Heritage Lunch & Learns, to book clubs, and professional development academies which target diverse workforce segments. Coconino County's respect for diversity is shared throughout the organization. Come be part of this optimistic, innovative team where outstanding customer service creates dynamic solutions and engages leadership at every level.

Under general supervision, performs work of considerable difficulty in the administration of network infrastructure, VoIP and related systems throughout the County; performs related work as assigned.

Please note:Presently, this position is up to 75% remote work and 25% minimum in office time. When working remotely, 1.5 hour response time is required for urgent IT matters and is subject to change at any time.

Typical Duties

(Illustrative Only)

• Administers, coordinates, and monitors the installation and day-to-day operation of a broad range of network infrastructure and VoIP systems and services throughout the County

• Participates in the purchase, installation, and maintenance of network infrastructure equipment and software

• Evaluates system performance, updates operational procedures, and recommends improvements

• Communicates with end users, stakeholders, and vendors to facilitate project implementation and problem resolution

• Ensure all network assets are responsibly maintained, inventoried, and/or disposed of properly

• Administers the work request system used to report, diagnose, and resolve service and equipment problems

• Manages the operational aspects of VoIP, including voice mail, Integrated Voice Response (IVR), call accounting and fax-back systems, cell phones, pagers, calling cards, asset management, and other related systems

• Interfaces with outside entities to facilitate integration with communities wherever possible

• Creates user and system documentation to reflect the most current wiring diagram and building connectivity

• Performs phone set changes/moves/adds/deletes and related programming

• Participates in cost analysis, department budgeting, short- and long-range planning and development of departmental objectives

Essential functions of this position include: walking; working with and around other staff and County employees; dealing with interruptions; repetitive motion (hand-wrist) for keyboarding; vision-acuity (near) for monitoring PC screen data; Color vision necessary for working with color coded cables; hearing and speech (ordinary conversation) for communicating with staff and customers; touch (finger dexterity) for keyboarding; Environmental hazards include electrical hazards associated with working with computers, servers and circuits, and potential for falls from ladders.

Minimum Qualifications

Associate Degree in computer science or related field, with three years of increasingly responsible experience in telecommunications/VoIP and networks, including two years of systems management/administration; OR any equivalent combination of education, training and experience which demonstrates the ability to perform the duties of the position.

Additional Requirements:

Fingerprint Clearance will be required for this position.

The ideal candidatewill have a positive "can do" attitude with a strong emphasis on customer service and hands on working experience deploying network switches, routers, firewalls, and security appliances.

Preferences:Current CCNA Certification; experience with Cisco Call Manager; Layer 2 / 3 environments.

This position is non exempt from overtime.

Knowledge, Skills and Abilities

Considerable knowledge of:

• OSI Model and route/switch protocols

• Network/VoIP system configuration, operation, and maintenance

• Wireless networking and security

• Cisco network equipment including routers, switches, firewalls, appliances and IOS

• VoIP technologies, applications, and interface requirements

• Personal computer operations and applications

• Principles and practices of project planning and implementation

• Firm understanding of the TCP/IP

Working knowledge of:

• Experience with Layer 2 and Layer 3 network infrastructure, best practices and principles

• VoIP hardware and software

• Participation in the configuration of enterprise Wi-Fi systems

• Familiarity with SolarWinds (IPAM, Network Performance Monitor, & Network Configuration Manager)

• Firewall management and policies. Perimeter network appliances (Email Scrubbers, Threat Intelligence Gateways, Anomaly Detection)

• Research methods and procedures

• Troubleshooting techniques for quality assurance, both voice and data

• Visio diagrams

• Asset management

Ability to:

• Participate as a team member on various Network and telecommunications projects

• Maintain and troubleshoot 802.1x security configuration utilizing RADIUS.

• Willingness to take on new tasks and responsibilities to meet the objectives of the department and company.

• Analyze and resolve problems relating to telecommunications equipment and software

• Communicate effectively, verbally and in writing, with users, suppliers, technicians, and contractors

• Design and present customized training

• Establish and maintain effective working relationships with employees, management, other agencies and the public

• Follow written and verbal instructions

• Work safely and support the culture of workplace safety

Coconino County is an Equal Opportunity Employer.

AmeriCorps, Peace Corps and other national service alumni are encouraged to apply.