Network Administrator

GENERAL PURPOSE:

Responsible for the installation, administration, connectivity, operation and maintenance of all network equipment, network operating systems and communications systems.  Responsible for network backups, network security including intrusion detection.  Implements and maintains security standards.  Maintains inventory of all network equipment and related warranties and service level agreements.  Provide network related technical support for all city personnel.The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Install, configure and support internal and/or external networks.

• Develops, maintains, manages and updates virtualized network and storage network infrastructure.

• Plan, coordinate, and implement security measures to protect network systems data.        Manage security on internet firewall and wireless network.

• Document network configuration and security measures.

• Identify security considerations associated with planned releases of IOS systems and make recommendations for systems security during all phases of the release process.

• Perform security risk analysis, track incident handling and reporting.

• Recommend, install and maintain system availability and alerting systems, intrusion and detection monitoring system, as well as auditing and reporting systems.

• Assist in the development of the City's disaster recovery plan for IT services.

• Troubleshoot network performance issues and provide recommendations for resolution.

• Assess the need for repair, replacement, upgrade or addition of network components and WAN connectivity (including switches, routers, WAP's, racks and wiring).

• Coordinate with vendors regarding hardware and software maintenance, service level agreement and warranty information for network equipment, WAN equipment and associated software.

• Perform maintenance, administration and support of city's voice communication systems, including VoIP and analog connections.

• Manage and maintain TCP/IP addressing/subnetting using static and dynamic (DHCP) IP address assignment.

• Prepare reports and presentations related to network security.

• Research and analyze new technologies to improve network efficiency and operation.

• Preserves confidentiality of any sensitive network information.

• Participates and functions effectively in a team environment.

• Exhibits a positive and courteous relationship with City staff and general public.

• Performs other duties as assigned or required.

MINIMUM QUALIFICATIONS:

Education and Experience:

Bachelor's Degree in Computer Science, Management Information Systems or related field of study; and two (2) years' experience as a Network Administrator or closely related position; OR an equivalent combination of education and experience.

Must be able to pass FBI criminal background fingerprint check and have the ability to comply with state and federal requirements for criminal justice information security standards.

Required Licenses or Certifications:

• Must possess a valid Texas Driver's License.

• Cisco CCNA, CCNP, or CCIE or ability to obtain within 6 months of employment

• VMware, Cisco or other current equivalent professional certifications are preferred.

Advanced level of expertise in Dell or Cisco networking hardware and Dell or Cisco network operating systems.

• Knowledge and experience with wireless technologies.

• Principles and practices of voice/video/data transmission technology and applications including voice over IP telephony.

• Knowledge and experience administering Microsoft Exchange messaging environment.

• Basic knowledge of SQL.

• Principles and practices of network administration, system access, and security guidelines

• Principles and practices of technology management, system development, and systems integration.

• Requires good oral and written communication skills; ability to understand and carry out oral and written instructions.

• Ability to write reports, business correspondence and procedure manuals.

• Ability to read technical journals, trade journals, general correspondence and City policy and procedures.

• Ability to effectively present information and respond to questions from groups of managers, staff and vendors.

• Ability to simultaneously perform a variety of technical and administrative functions and maintain a quality work product.

• Ability to work independently in the absence of supervision.

• Use initiative and independent judgment within established procedural guidelines.

• Ability to work on multiple projects.

• Knowledge of the principles and practices of project management.

• Knowledge of networked systems access, security guidelines and performance tuning techniques.

• Ability to quickly and effectively troubleshoot computer hardware, software, and peripheral equipment.

• Ability to analyze complex technical issues, evaluate alternatives, make recommendations based on findings, and implement approved solution.

• Provide an excellent level of customer service to all employees at all levels of the organization.

• Analyze and resolve computer network problems in a multiple operating system environment with specialized software applications and multifaceted hardware platforms.

• Effective verbal and written communication skills; must be able to maintain positive working relationship with City departments and personnel, outside agencies and vendors.

• Ability to serve in a diplomatic and professional manner; must have strong interpersonal skills.

Physical Demands / Work Environment:

• Work is primarily performed in a standard office environment and involves sitting, standing, walking, and bending for extended periods of time.  Must be able to safely lift and carry materials and objects up to forty (40) pounds; occasional work may be required in equipment access spaces such as attics, basements, crawl spaces, subfloors, and other similar, adverse conditions and environments.

•  May be required to work flexible schedule and/or extended hours.

• May be required to work immediately before, during or after an emergency or disaster.