Network Administrator

Position: Network Administrator

Department: Information Technology Services

Status: Full Time

Position Summary:

The Network Administrator is responsible for the implementation, maintenance, troubleshooting, and support of the University's network infrastructure. The main responsibility is the maintenance of the data network (routers, switches, etc.) which includes performing diagnostics, resolving problems, advancing problems to vendors as required, working with other team members, and taking action to assure appropriate and prompt solutions to system and customer problems.

Essential Duties and Responsibilities:

• Provide Tier 1 through Tier 3 escalation of network support on day-to-day basis.

• Troubleshoot and resolve Data Center and Enterprise network related issues.

• Recommend changes in network configuration and hardware to improve delivery of service, performance, capacity, and scalability.

• Interface frequently with cross-discipline support teams (Systems, Database, and Storage).

• Respond and resolve complex network issues in a timely and systematic fashion.

• Identify and resolve networking hardware, software, or architectural issues.

• Analyze system errors or anomalies, as well as specific network performance issues and/or error messages, to ensure maximum uptime and service quality.

• Identify and assess trends that may ultimately result in degradation of service.

• Design, implement, monitor, and maintain the overall network infrastructure of the university.

• Formulate and implement monitoring, policies, procedures, and standards relating to network management.

• Uphold and abide by Campbell University policies and procedures, including, but not limited to; Title IX, Information Security including but not limited to HIPAA, FERPA, and other federal and state mandates.

• Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Education/Experience:

• A Bachelor's degree and professional experience with network operations and wireless support experience is preferred; 3 years' experience in network administration with relevant certifications is acceptable.

• Experience in higher education or non-profit sector is desired.

Knowledge, Skills, and Abilities:

• A solid understanding of routing and switching including VLANs, Ethernet, WANs, LANs, Spanning Tree, vPC, Port Channels, and industry best practices.

• Ability to articulate an in-depth understanding of the 7 layers of the OSI network model.

• Ability to articulate an in-depth understanding of WAN circuit technologies, such as DS, OC/SONET, DWDM.

• Experience in one or more of the following technical areas: Security protocols and services such as IPSec, firewalls, SSL, VPN, ACLs or filters.

• Experience developing engineering documentation, including technical specifications, maps, and drawings for a variety of audiences.

• Knowledge of network technologies and design standards.

• Familiarity with server management and monitoring tools.

• Must be customer service- and team-oriented.

• Must be a self-starter and be able to work independently.

• Must have strong verbal and written communication skills.

• Must be able to respond quickly to network problems and proactively troubleshoot to meet expectations for minimal downtime.

• Work independently as well as function effectively in a team and within a diverse group of people.

• Exercise independent judgment in complex and new situations.

• Manage multiple, concurrent projects, and meet strict deadlines.

• Detail-oriented and willing to work in a changing environment.

• Must be available outside of business hours for certain tasks and emergencies.

• Demonstrate tact, a positive attitude, courtesy and discretion in dealing with trustees, faculty, staff, students, high-level university officials, and the public.