Oracle Austin , TX 78719
Posted 2 months ago
PLEASE NOTE THE FOLLOWING:
Previous NetSuite implementation experience along with working with non-profit organizations is highly desirable
Preferred locations: Austin, TX; Nashville, TN; Burlington, MA
Other Locations: Chicago, IL or Denver, CO will also be considered
Selected candidates will be in office 3-4 days per week
Preferred industry experience:
Non-profit
Manufacturing, Food & Heavy Industry
Retail Hospitality and Consumer Services
Software, Media and Telecommunications
Ability to travel 25%
High-Level OverviewThe Customer Success (CS) Presales team (Consulting) is responsible for assisting the Direct Sales Organization to increase Annual Recurring Revenue (ARR) while setting the groundwork for successful implementation projects by the Customer Success (CS) Delivery organization. Our Customer Success Presales Team provides NetSuite implementation, product and industry thought leadership during the sales cycle. They do this by identifying prospect's business objectives and aligning those to our SuiteSuccess product offerings. This includes scoping, estimating, documenting, and communicating the prospect's solution and implementation strategy. CS Presales team members work with a variety of collaborators including prospect's C-Level executives and Oracle NetSuite's Account Executives, Solution Consultants, Solution Architects, Delivery Consultants and Sales Leadership.
This individual contributor role, as a Customer Success Advisor, is responsible for contributing to deal strategy, for pitching the value propositions of CS to Direct Sales, Solution Consultants, and prospects, and for scoping, estimating, documenting, and communicating the prospect's solution and implementation strategy.
Responsibilities include:
Demonstrating industry knowledge to influence deal, solution, and implementation strategy
Developing a strong working relationship with the Direct Sales team
Lead the Sales Motion with the Direct Sales Account Executive (AE) to ensure that all required activities are effectively implemented
Collaborate with the Solution Consultant (SC) to develop a comprehensive understanding of the proposed solution and continue to build product knowledge
Advocate for our SuiteSuccess methodology and communicate the advantages it provides to both prospects and the sales team
Translate a prospect's business objectives and processes to the SuiteSuccess SKU to develop the appropriate scope, estimate and SOW.
Create and deliver a tailored proposal to prospects and reinforce our CS value propositions
Handle objections effectively and negotiate with prospects regarding inclusions and exclusions to scope
Maintain the CS Engagement Record (CSER) by regularly updating notes related to the deal status, major design changes, estimated hours, SKU, etc.
Developing the team's resources by coaching and mentoring junior resources on the team
Developing strong working relationships outside of your team to use resources across Oracle NetSuite as needed
Contribute to continuous improvement by communicating and developing key ideas and participating in internal team or organization improvement initiatives
Preferred Entry Qualifications/Skills include:
Bachelors' degree preferably in Business, Accounting, Computer Science, Business Development or equivalent
3+ years of experience as a successful technology implementation consultant/project manager and 1+ years' experience within a given industry
Sales and implementation competence
Above average ability to optimally communicate verbally and in writing
Ability to acquire and maintain an understanding of Oracle NetSuite products and industries
Takes initiative and must always have positive/professional attitude
Ability to consistently create and deliver strong presentations (i.e. PowerPoint)
Ability to work independently and collaboratively across teams
Ability to build relationships
Ability to travel up to 25% of the time
Career Level - IC3
Oracle