Neighborhood Office Assistant (Full Time Float)

Office Location: FLOAT - any of HV seven (7) Convenient Care locations, based on need

Work Hours: Rotating 12 hour and 8 hour shifts on rotation; 3-12's one week and 3 - 12's and 1-8 hour shift the next. 80 hours per pay. Rotating weekend/holiday coverage also required.

Do you have GREAT customer service skills & ability to work in a busy environment - Come join our team! Responsible for performing multiple day-to-day administrative functions to support the operations of convenient care including greeting and checking in/checking out patients, verifying insurance coverage, reviewing patient registration, answering telephones, taking and returning messages, managing flow of virtual waiting room walk-in appointments, distributing incoming mail.

Receives and responds to routine inquiries following established procedures. Serves as a liaison between CRNP providers, MA staff, physician offices, medical facilities and customers.

Required

High school diploma or GED and 1 year of experience in a health care organization or an equivalent combination of education and experience. Excellent communication and customer service skills.

Knowledge of communication procedures, typing and computer skills. Successful completion of applicable clearances as outlined in Human Resources policy HR-106 within 90 days of commencing employment.

Preferred

Prior front desk or concierge experience with excellent customer service focus in a healthcare setting or other similar location. Strong organizational skills, with attention to detail. Strong written and spoken communication.