Neighborhood Cabling Team Lead (Duluth)

At&T Columbia , MD 21044

Posted 1 week ago

Responsibilities

Include:

  • Managing service delivery staff to ensure service levels and

objectives are met.

  • Implementing operations improvements to meet established objectives

across multiple facilities.

  • Assisting in managing activities related to customer

requirements, budget challenges, human resource needs and plans for new business

development within assigned area.

  • Facilitating customer relationship and satisfaction while

ensuring adherence to company policies and processes.

  • Investigating matters of significance, recommends and

Implementing appropriate course of action

  • Implementing business processes and assisting in process

improvement initiatives in order to enhance customer service.

Working

knowledge/understanding of: Services

performed to enable all aspects of the network to include maintenance,

sustainment of existing networks, and identification/correction of complex

internetwork issues to include:

Maintaining data,

voice and/or video network hardware and systems;

Investigating and

resolving network and hardware matters of significance;

Researching,

analyzing, isolating and resolving errors;

Assessing and

updating older networks as needed and in accordance with specified plans.

Providing escalated

Tier-2 and Tier-3 technical support on data, voice or video networks;

Answering technical

questions; recommending and Implementing approved course of action.

Installing network

applications on network servers or voice equipment; Maintaining, testing,

researching and resolving problems.

Designs,

Implementing and maintaining various networks such as LAN, CAN, and voice

systems in accordance with specified requirements.

Preparing data or

voice network diagrams and drawings to document and assist in communicating

current operational status of networks.

Performing data or

voice network configurations and configuration changes of various voice or

data equipment such as routers, switches, intelligent hubs, multi-function

switches, end offices, signaling transfer points, PBX, voice mail, call management

systems, etc. to enhance performance.

Required

Skills, Experience, and Education: Shall have seven (7) years of experience

that may include a combination of work history and education. A master's

degree is equivalent to 6 years of experience, a bachelor's degree is

equivalent to 4 years of experience and an associate's degree is equivalent

to 2 years of experience. The degree must be from an accredited college or

university. Must have excellent communication, interpersonal, and leadership

skills. Coordinates with team members those in project management,

security, asset management, and customer service or help desk departments

to solve problems and manage projects. Conflict resolution, analytical, and

decision-making skills are crucial to the position as well. Must have

demonstrated experience with Cisco Unified Communication Manager or

equivalent enterprise level system.

Required Clearance: Candidate must have a TSSCI with Polygraph

Desired:DoD 8570 IAT Level 1 or MCSE

Job ID 1914532 Date posted 03/11/2019


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VIEW JOBS 2/26/2019 12:00:00 AM 2019-05-27T00:00 Responsibilities Include: * Managing service delivery staff to ensure service levels and objectives are met. * Implementing operations improvements to meet established objectives across multiple facilities. * Assisting in managing activities related to customer requirements, budget challenges, human resource needs and plans for new business development within assigned area. * Facilitating customer relationship and satisfaction while ensuring adherence to company policies and processes. * Investigating matters of significance, recommends and Implementing appropriate course of action * Implementing business processes and assisting in process improvement initiatives in order to enhance customer service. Working knowledge/understanding of: Services performed to enable all aspects of the network to include maintenance, sustainment of existing networks, and identification/correction of complex internetwork issues to include: Maintaining data, voice and/or video network hardware and systems; Investigating and resolving network and hardware matters of significance; Researching, analyzing, isolating and resolving errors; Assessing and updating older networks as needed and in accordance with specified plans. Providing escalated Tier-2 and Tier-3 technical support on data, voice or video networks; Answering technical questions; recommending and Implementing approved course of action. Installing network applications on network servers or voice equipment; Maintaining, testing, researching and resolving problems. Designs, Implementing and maintaining various networks such as LAN, CAN, and voice systems in accordance with specified requirements. Preparing data or voice network diagrams and drawings to document and assist in communicating current operational status of networks. Performing data or voice network configurations and configuration changes of various voice or data equipment such as routers, switches, intelligent hubs, multi-function switches, end offices, signaling transfer points, PBX, voice mail, call management systems, etc. to enhance performance. Required Skills, Experience, and Education: Shall have seven (7) years of experience that may include a combination of work history and education. A master's degree is equivalent to 6 years of experience, a bachelor's degree is equivalent to 4 years of experience and an associate's degree is equivalent to 2 years of experience. The degree must be from an accredited college or university. Must have excellent communication, interpersonal, and leadership skills. Coordinates with team members – those in project management, security, asset management, and customer service or help desk departments – to solve problems and manage projects. Conflict resolution, analytical, and decision-making skills are crucial to the position as well. Must have demonstrated experience with Cisco Unified Communication Manager or equivalent enterprise level system. Required Clearance: Candidate must have a TSSCI with Polygraph Desired:DoD 8570 IAT Level 1 or MCSE Job ID 1901914 Date posted 03/15/2019 At&T Columbia MD

Neighborhood Cabling Team Lead (Duluth)

At&T