objectives are met.
across multiple facilities.
requirements, budget challenges, human resource needs and plans for new business
development within assigned area.
ensuring adherence to company policies and processes.
Implementing appropriate course of action
improvement initiatives in order to enhance customer service.
knowledge/understanding of: Services
performed to enable all aspects of the network to include maintenance,
sustainment of existing networks, and identification/correction of complex
internetwork issues to include:
voice and/or video network hardware and systems;
resolving network and hardware matters of significance;
analyzing, isolating and resolving errors;
updating older networks as needed and in accordance with specified plans.
Tier-2 and Tier-3 technical support on data, voice or video networks;
questions; recommending and Implementing approved course of action.
applications on network servers or voice equipment; Maintaining, testing,
researching and resolving problems.
Implementing and maintaining various networks such as LAN, CAN, and voice
systems in accordance with specified requirements.
Preparing data or
voice network diagrams and drawings to document and assist in communicating
current operational status of networks.
Performing data or
voice network configurations and configuration changes of various voice or
data equipment such as routers, switches, intelligent hubs, multi-function
switches, end offices, signaling transfer points, PBX, voice mail, call management
systems, etc. to enhance performance.
Skills, Experience, and Education: Shall have seven (7) years of experience
that may include a combination of work history and education. A master's
degree is equivalent to 6 years of experience, a bachelor's degree is
equivalent to 4 years of experience and an associate's degree is equivalent
to 2 years of experience. The degree must be from an accredited college or
university. Must have excellent communication, interpersonal, and leadership
skills. Coordinates with team members those in project management,
security, asset management, and customer service or help desk departments
to solve problems and manage projects. Conflict resolution, analytical, and
decision-making skills are crucial to the position as well. Must have
demonstrated experience with Cisco Unified Communication Manager or
equivalent enterprise level system.
Required Clearance: Candidate must have a TSSCI with Polygraph
Desired:DoD 8570 IAT Level 1 or MCSE
Job ID 1914532 Date posted 03/11/2019