NBS /Metabolic Care Coordinator Genetics/ Client Services

Department Name/Number: Department of Pediatrics/ 0-6119-000

College/Division: USF Health- Morsani College of Medicine/Genetics

Salary Plan: Temporary

Job Title: NBS /Metabolic Care Coordinator Genetics/ Client Services

Hiring Salary/Salary Range: $35,360-$41,000, annual

General Duties:

Monitor and respond to genetics team tasks through the electronic medical record system (EMR)

Respond to telephone inquiries from patients and referring providers

Review incoming referrals and triage patients into appropriate clinics

Ensure pertinent medical records and lab results are in the EMR prior to patient appointment

Prep charts prior to clinic

Coordinate care of patients with CMS nurses and primary care providers.

Provide clinical services as MA in clinic when needed

Enter patient information into database

Upload patient photos into EMR

Coordination of Laboratory Testing:

Obtain insurance pre-authorization/perform laboratory benefits investigations

Complete test requisition packets for send-out labs

Coordinate appointments for specimen collection from patients/families after approval

Prepare letters of medical necessity as needed

Monitor and retrieve lab results for outpatients and inpatients; direct to appropriate provider for follow up

Communicate with patients regarding lab results

Maintain supply of collection kits for laboratory tests

Services for Metabolic Patients:

Liaison between physician, patient and outside providers/ERs in coordination of care for patients with metabolic emergencies

Communicate with families of metabolic patients regarding medications, prescription refills, etc.

Assist in composing letters from templates - including letters for emergency recommendations, letters summarizing a patient's condition, and letters for school/daycare regarding management

File emergency management letters for metabolic patients in EHR

Prepare prescription refills

Obtain insurance preauthorization for medications and medical foods

Prepare letters of medical necessity as needed

Complete forms as needed for patients and their families

Coordinate and schedule infusion therapy for metabolic patients

Assist with coordination of more complex specific testing (i.e. bone marrow transplant, liver biopsies, etc.)

Assist with follow up for abnormal Newborn Metabolic Screens

Participate in research with the team opportunity to build your academic resume, includes submitting patient and family information to research studies, helping to identify available clinical trials, and assisting providers in the grant application process

QUALIFICATIONS (Education & Experience):

Minimum Qualifications:

This position requires a high school diploma or equivalent, with two years of experience in a position that is directly related to the duties and responsibilities specified. Appropriate college coursework or vocational/technical training (i.e. medical assistant or equivalent clinical training) may substitute at an equivalent rate for the required experience.

Specific training/experience may be required depending upon the specialty area of the position.