Job Description: General Clerk IIs will select appropriate methods from a wide variety of procedures and make simple adaptations and interpretations from a limited number of substantive guides, manuals and procedures.
The clerical steps often vary in type or sequence, depending on the task. Recognized problems are referred to others.
This position provides telephone support by following specific scripts and guidelines.
Specific responsibilities include, but are not limited to:
Posts information to agency records and modifies forms or records.
Records and inputs information to internal database records.
Conducts outbound telephone calls.
Performs data entry and retrieval and performs arithmetical computations.
Receive coaching/feedback and implements/takes action to make changes as appropriate.
Participates in internal training through company Learning Management System and passing certification tests.
Adheres to service compliance requirements by completing training modules and passing annual re certifications.
Maintains required production and quality standards as outlined by contract.
Recognizes and assesses issues associated to the task following work instructions as outlined by the line of business and escalates when necessary.
Effectively works in a team environment.
Demonstrates flexibility and ability to adapt to changes.
Military Veterans and spouses are encouraged to apply.
Required Skills High school diploma or equivalent, and one year of work experience in a similar job. Education beyond high school completion may substitute for experience.MUST:Demonstrate clerical skills including data entry, typing and outbound telephone calls.Provide telephone support utilizing clear and effective communication skills.
Prior telephone experience is desired.Demonstrate skills in using a personal computer including Microsoft Office Suite (Excel, Word, PowerPoint and Outlook), and phone.Demonstrate ability to multitask using two computer screens and navigating between multiple software programs.Demonstrate ability to work independently, performs as a self-starter, and meets critical deadlines.Demonstrate ability to communicate effectively both orally and in written communication.Display knowledge of business terminology, methods, and procedures; office procedures, and spelling, punctuation, grammar, and mathematics.Demonstrate ability to prepare and maintain detailed records, files, and reports.Demonstrate ability to type accurately at a speed consistent with work requirements.Maintain confidential and sensitive information by following PII (Personal Identifiable Information) standards.Demonstrate ability to work effectively and professionally with agency personnel.This position is on a U.S. Government contract which will require candidates to pass a background investigation. We provide a safe and drug free environment for our clients and employees.
Employment Type Full time
Career Level Entry Level
Job ID 52538608
Company Serco Inc. (Serco) is the Americas division of Serco Group, plc, one of the world's leading and most admired service companies. Serco serves Federal, state and local governments, along with the Canadian government and commercial customers.
We help our clients deliver vital services more efficiently, while increasing the satisfaction of their end customers. Headquartered in Reston, VA, Serco has approximately 10,000 employees with an annual revenue of $1 billion and is part of a $6 billion global business that helps transform government and public services around the world. Serco recognizes that our employees are our most valuable asset.
Our successes directly relate to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. Our employees personally can make a difference.
It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team. Serco's people share a passion for delivering ethical service, innovation, and a commitment to results.
Our focus on Bringing Service to Life is more than a tagline, it's the way we get things done, the way we talk with each other, and the way we interact and respect each other. We succeed by encouraging and generating new ideas. We trust our people to deliver.
We are passionate about building innovative and successful Serco businesses. Our most powerful tool in improving performance is to instill a stimulating culture where people feel they can personally make a difference. Serco is an equal opportunity employer committed to diversifying its workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).
Functional AreaOperations & Maintenance
DepartmentThe Citizen Services business unit provides support in three major areas: business process services, where we perform the actual function that the process is relate to; business process related software, that helps us manage the various components, the systems associated with the software in the process; and business process management, where we help design and track the performance of the specific business process. The business units work supports primarily the Department of Health and Human Services, the Department of Commerce, the Federal Retirement Thrift Investment Bureau, the US Postal Service, the General Services Administration, and other Federal Government agencies. We support our clients with a work force of over 5,000 Serco and Serco subcontractor employees and provide mission critical support services.