Navigation Case Manager

• Bonus Opportunity*

At Jefferson Center, it is our policy and our mission to be inclusive and mindful of the diversity of everyone who comes through our doors. We are passionate about building a community where mental health matters and equitable care is accessible to all races, ethnicities, abilities, socioeconomic statuses, ages, sexual orientations, gender expressions, religions, cultures, and languages.

This position provides case management to clients in the Navigation department who are primarily seeking services from and engaged with prescribers at our agency. Case managers assist internal staff in maintaining client care and in responding to client inquiries regarding level of care needs and supplemental resources.

Essential Duties:

• Navigation Case Managers will work with clients who receive medication management at Jefferson Center and are in the Navigation level of care at our agency due to primarily working with prescribers. Primary functions include case management, assessments, and triaging services to other teams based on changes to level of care.

• Responsible for the coordination and/or completion of needed paperwork including treatment plans, releases of information, CCARs and other needed documentation.

• Responsible for coordination of care with community providers and other departments within Jefferson Center to assure clients are receiving the appropriate level of care. This includes monitoring referrals in and out of the program and referrals to outside resources.

• Provides services as needed to customers of the Navigation Program, to assess, link and follow up on identified resources internally and in the community. Empowers customers to access identified resources and assists with navigating systems of care to meet identified outcomes.

• Knowledgeable about Jefferson Center and community resources and builds relationships with providers to assist in a seamless referral process.

• Maintains a positive focus and excellent customer service skills towards consumers, Jefferson Center staff, and the community. Works from a strength based, recovery-based perspective and takes cultural considerations into account when appropriate. Effectively responds to client/consumer needs and problems, initiates, and maintains positive interactions, timely response to phone calls, email and other requests.

• Documents all contacts according to Jefferson Center and Navigation Program standards while meeting productivity standards as identified by the Program Director.

• Exhibits enthusiasm, courtesy, adaptability, flexibility, and spirit of cooperation in the work environment.

• Maintains effective interpersonal relationships with consumers, peers, subordinates, upper management, visitors, and the general public

• Ability to multi-task, prioritize concerns, and effectively manage time independently.

• Attends mandatory in-services, compliance with individualized training plan if required.

• Participates in supervision by coming prepared with an agenda. Reports high risk/problem cases and utilizes a problem-solving approach as well as feedback. Attends supervision at times and intervals agreed upon with supervisor.

• Submits 90% of all SRFs/Progress-to-Date forms within 3 working days (team specific).

• Completes 95% of all paperwork by the due date.

• Meets required number of consumer service hours or other measures of productivity as determined by Navigation Director.

• Works cooperatively with other community agencies, as appropriate, and in agreement with supervisor. Volunteers to work on Center committees and/or task forces.

• Navigators will be held accountable for all duties of this job. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Education, Knowledge, Skills & Experience Required:

• Bachelor's degree in human services or related field required

• Bilingual (English/Spanish) preferred.

Salary Grade 50- Bachelor's Degree (Case Manager) $39,100 to $49,800* (18.80/hr - $23.94/hr)

Additional Salary Information*:

• All salaries at Jefferson Center are calculated based on years of total relevant experience.*
• The salary range above is based on 1.0 FTE (full time equivalent) or 40 hours per week. Less than 40 hours/week will be prorated and adjusted to the appropriate FTE.*
• This position qualifies for a limited time grant funded bonus of $1000 paid on the one month anniversary!*

Additional Bonus Information*:

• Based on full time (40 hours/week). Prorate if less than 40 hours/week*
• Must work a minimum of 20 hours/week to be eligible for bonus*
• Current Jefferson Center employees not eligible for sign on bonus*

Application Deadline: 7/19/2024. Review of applications will begin immediately.