Natural Resource Specialist 1 (Pcn 10-0116)

Do you get energized working with people in a dynamic, ever-changing, fast-paced environment?

Do you enjoy helping the public and colleagues with a broad diversity of questions ranging from public use cabins to mining claims?

Are you a positive, energetic team player looking to practice leadership and be fully exposed to all of the projects and programs of DNR?

Do you enjoy building relationships and encouraging diverse programs and staff to build a cohesive work unit?

Do you enjoy mentoring and coaching your co-workers and team unit?

Do you want to work in an environment where your people skills, organizational ability, and attention to detail will be highly valued?

The Department of Natural Resources (DNR) Public Information Center (PIC), located in Anchorage, Alaska, is seeking a highly motivated individual to fill our Natural Resource Specialist I (NRS I) vacancy. This is a great opportunity to start your career at DNR or simply a way to bring your people skills and attention to detail to positively influence the effectiveness of the Anchorage PIC.

The incumbent will need to be an energetic individual who loves working with the public, as this position is one of the front-line ambassadors and the main public contact point for the DNR in Anchorage. The PIC is looking for an organized person who communicates effectively and likes to work with a diverse clientele and colleagues on a variety of topics. The PIC is often a great entry point for careers at the DNR, and as a result, training new colleagues is a component of this position.

Mission and Culture

DNR's mission is to develop, conserve, and maximize the use of Alaska's natural resources in a way that is consistent with the public interest. DNR manages all state-owned land, water, and natural resources (other than fish and game) on behalf of the people of Alaska.

The PIC acts as the "front door" to DNR, providing customer service and assisting the public with applications, making payments, processing fees, and getting information on DNR programs concerning mining, land, water, parks, geology, forestry, and oil and gas. This position ensures all operational and customer service tasks are done with excellence.

Customer service excellence is defined as prompt, professional, accurate, friendly, and

respectful.

Core Responsibilities

• Responding to public inquiries and providing general information about DNR's divisions, offices, programs, and policies.

• Taking and receipting cash, checks, and credit card payments, processing fees, and balancing cash drawers.

• Providing technical land research assistance and reading and interpreting maps and plats.

• Assisting the public in using DNR's online research tools and services.

• Providing administrative support to the divisions within the department.

Benefits of Joining Our Team

The PIC team is a dynamic group of hardworking individuals who value cooperation, flexibility, helping others, and stellar customer service. The PIC provides broad training and exposure to the department as a whole, and opportunities for career advancement are regularly occurring. The PIC environment requires a strong desire to learn new material and take time to conduct some research on topics that are not well known.

The Working Environment You Can Expect

The Anchorage PIC is located in downtown Anchorage on the 13th floor of the Atwood building at 550 West 7th Ave. A typical day includes heavy use of phones and computer workstations to provide customer service.

Duties vary daily and seasonally, depending on the department's programs. The Anchorage PIC is composed of a small team, including this position as the lead, with two full-time technicians and one seasonal technician. This position is supervised by the PIC Manager from the Fairbanks PIC.

The Anchorage PIC works closely and has daily contact with the Fairbanks PIC, DNR staff from all the department's divisions and offices, as well as other agencies and organizations.

The knowledge, skills, abilities, and competencies needed to be successful in this position include:

• Has at least two (2) years of experience, enjoys working with the public, has a positive, open personality, and can demonstrate skills to provide excellent customer service.

• Highly proficient in desktop computers, including the use of MS Outlook, Teams, Edge, and the subtleties and nuances of desktop computer operation.

• Has experience demonstrating an understanding of the different purposes, functions, and activities of the divisions within DNR.

• Has the proven ability to learn new and complex information quickly.

• Can demonstrate verbal and written communication skills effectively.

• Can apply organizational skills and manage multiple and changing priorities with frequent interruptions.

Any combination of education and/or experience that provides the applicant with competencies in:

• Analytical Thinking/Problem Solving: uses a logical, systematic, sequential approach to address problems or opportunities or manage a situation by drawing on one's knowledge and experience base and calling on other references and resources as necessary.

• Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

• Reading: Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations.

• Writing: Recognizes or uses correct English grammar, punctuation, and spelling; communicates information (for example, facts, ideas, or messages) in a succinct and organized manner; produces written information, which may include technical material, that is appropriate for the intended audience.

equivalent to those typically gained by:

Education from an accredited college and/or experience in natural resource management.

Definitions:

"Competencies" means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation.

"Qualified" means is assessed to credibly possess the competencies needed to learn the job in a reasonable period.

"Training" and "education" in this guidance are synonyms for the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.

"Typically gained by" means the prevalent, usual method of gaining the competencies expected for entry into the job.

Special Note:

For purposes of the minimum qualifications, natural resource management is defined as the management of the land, water, mineral, forest, oil, gas, agricultural, archaeological, natural and cultural history, park, and related surface and subsurface resources. Experience or education in natural resource management means involvement in the above resources exclusively.

Those with experience or education in managing these resources may specialize in different management functions (for example, planning, regulation, research or title). All of this experience is applicable to the natural resource management definition. Some positions may require education in a particular area of natural resource management or specific technical knowledge and training gained through specialized education or progressively greater responsibilities at the lower levels of the series.

NOTE: PLEASE READ THE FOLLOWING CAREFULLY

THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY

This recruitment is open to Alaska Residents only. Applicants must meet Alaska Residency Requirements to be considered for employment at this time.

At the time of application, the applicant must attach as individual documents the following items (If unable to attach documents, please fax or email the contact listed below):

• Resume.

• Cover letter.

If selected for an interview, the applicant must provide the following:

• A list of three (3) professional references with current contact information, at least one (1) being a current or former supervisor.
• A copy of transcripts if using education to meet the minimum qualifications.

Application Notice

You can ONLY apply for this position through the Workplace Alaska website or a hardcopy application. If you accessed this recruitment bulletin through a job search portal, such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to apply successfully.

Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" page. Your application must be submitted by 5:00 p.m. Alaska Standard Time on the closing date.

Cover Letter

A cover letter is required for this position. The letter should explain how you meet the minimum qualifications for the position and highlight your knowledge, skills, abilities, and experience as they pertain to the responsibilities listed in the job description above. Your cover letter will be used to determine which applicants will advance to the interview phase of the recruitment.

Please attach the cover letter to your application before submitting it online if you cannot attach it, fax or email it to the contact number provided below.

Education

If post-secondary education is required to meet the minimum qualifications, you must fill out the Education section of the application. If you have not obtained a degree, please indicate the units completed.

Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or provided at the time of the interview.

Special Instructions for Foreign Education

Education completed in foreign colleges or universities may be used to meet the minimum qualifications listed above. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. post-secondary institution reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the post-secondary institution. It is your responsibility to provide such evidence when applying.

Work Experience

If using work experience not already documented in your application, also provide the employer's name, job title, employment dates, and whether full or part-time. Applications will be reviewed to determine whether the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the recruitment interview and selection phase.

Note: Attaching a resume is not an alternative to filling out the application entirely. Noting, "see resume" or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.

Bargaining Unit

If you are a current state employee, please mark the union you are a member of at the time of application. Do not complete this question if you are not a current state employee.

EEO Statement

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or 465-4095 in Juneau or (907) 465-3412 (TTY) or correspond with the Division of Personnel & Labor Relations at P. O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal-opportunity employer.Workplace Alaska Application Questions & Assistance

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll-free) or (907) 465-4095 if you are in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov.

For assistance with your password, please visit the reset password page.

For specific information about this position, please get in touch with the hiring manager at the following:

Name: Catey Burtness-Adams                  

Title: Natural Resource Specialist 3

Phone: 907-451-2714

Email: catey.burtness-adams@alaska.gov