Are you looking for a new and exciting career opportunity?
Join our award-winning organization and work with some of the most talented minds within our Enterprise Technology and Innovation teams. As a Salient CRGT employee, you get to be part of a best performing team supporting our nation's most critical missions.
Why Salient CRGT?
We're passionate about the inspirational missions of our customers and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health and well-being of our nation. We provide the tools and resources to help you be successful, and our culture fosters an environment in which idea sharing and collaboration is essential. Are you ready to make a difference?
The Senior Field Engineer candidate will provide USCIS user support at remote locations on assigned open tickets and work in collaboration with the Service Desk. The Senior Field Engineer is responsible for resolving customer affecting technical issues in a timely fashion in order to maintain customer satisfaction. The Senior Field Engineer installs, troubleshoots and maintains an extensive variety of products and equipment. The Senior Field Engineer will have the ability to make replacement cables from raw cable and RJ-45 connectors. Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed. Determines and recommends which products or services best fit the customers' needs. The following are principal duties of the Senior Field Engineer:
Deskside Support which includes
Provide on-site support for deployment and security remediation functions
Gather analyze, and report end-user support trends
Provide desktop, application and network application incident resolution
Manage user installation and relocations requests
Asset Inventory Support
Conduct physical inventory of assets
Conduct scheduled and random electronic inventories
Assist in receiving and receipting property
Transfer of property to other organizations
Process computer equipment for excess and disposition
Disposal Preparation Support
Ensure disposal policies and procedures are employed
Ensure every device is wiped/degaussed prior to site removal
Administer and manage encryption tools application server
Ensure laptops are properly encrypted
Encrypt laptops discovered without encryption
Provide password recovery for encrypted device
Video Conferencing and Audio/Video O&M
Troubleshoot system problems and repairs
Work with support staff for remote troubleshooting and repairs
Assist in setting up presentation devices and Video Conference units
Set up, ensure functionality, be available during events and shut down video conferences
Local On-Site Cabling
Restart wiring closet cabling electronics including switches or other network devices
Replace defective cabling electronics and simple replacement of defective cabling electronics and components such as switch blades
Overseas Site Support (Depends on Position)
Assist users with mobile communication devices (mobile phones, broadband cards, Blackberrys, and laptops) with incident support tickets
Provide Tier 2 support in the field which includes hardware troubleshooting and OS re-install, Blackberry Exchange Server connection verification and equipment swapping support
Service Center Services
Ensure IT services are rendered/tested for telework users using VPN and CITRIX services
Provide remote support services for telework/home users
Support pre/post application releases
Account Management Services
Hardware Incident Resolution
Identify and resolve hardware incidents and service requests of a consumable part
High School Diploma (or equivalent)
Minimum 3-5 years' experience troubleshooting software and hardware in a customer service role to include a high degree of technical proficiency and excellent problem solving and analytical skills.
Certification in UNIX and Microsoft Operating Systems or 5 years relevant experience troubleshooting installing and configuring Unix and MS systems Experienced with LANDesk remote resolution and with using LANDesk to push packages to workstations to complete software installation request
Comptia Networking +
Salient CRGT is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity or expression, veteran status, disability, genetic information, or any other factor prohibited by applicable anti-discrimination laws.