Nations - Field Technician 1 (Junior Field Service Engineer A)

Salient Crgt Philadelphia , PA 19107

Posted 2 months ago

Company/Position Overview

In this role you will:

  • The Field Engineer candidate will provide USCIS user support at remote locations on assigned open tickets and work in collaboration with the Service Desk. The Field Engineer is responsible for resolving customer affecting technical issues in a timely fashion in order to maintain customer satisfactions. The Field Engineer installs, troubleshoots and maintains an extensive variety of products and equipment. The Field Engineer will have the ability to make replacement cables from raw cable and RJ-45 connectors. Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed. Determines and recommends which products or services best fit the customers' needs. The following are principal duties of the Field Engineer:

  • Deskside Support which includes

  • Provide on-site support for deployment and security remediation functions

  • Gather analyze, and report end-user support trends

  • Provide desktop, application and network application incident resolution

  • Manage user installation and relocations requests

  • Asset Inventory Support

  • Conduct physical inventory of assets

  • Conduct scheduled and random electronic inventories

  • Assist in receiving and receipting property

  • Transfer of property to other organizations

  • Process computer equipment for excess and disposition

  • Disposal Preparation Support

  • Ensure disposal policies and procedures are employed

  • Ensure every device is wiped/degaussed prior to site removal

  • Encryption Services

  • Administer and manage encryption tools application server

  • Ensure laptops are properly encrypted

  • Encrypt laptops discovered without encryption

  • Provide password recovery for encrypted device

  • Video Conferencing and Audio/Video O&M

  • Troubleshoot system problems and repairs

  • Work with support staff for remote troubleshooting and repairs

  • Assist in setting up presentation devices and Video Conference units

  • Set up, ensure functionality, be available during events and shut down video conferences

  • Local On-Site Cabling

  • Restart wiring closet cabling electronics including switches or other network devices

  • Replace defective cabling electronics and simple replacement of defective cabling electronics and components such as switch blades

  • Overseas Site Support (Depends on Position)

  • Wireless Services

  • Assist users with mobile communication devices (mobile phones, broadband cards, Blackberrys, and laptops) with incident support tickets

  • Provide Tier 2 support in the field which includes hardware troubleshooting and OS re-install, Blackberry Exchange Server connection verification and equipment swapping support

  • Service Center Services

  • Ensure IT services are rendered/tested for telework users using VPN and CITRIX services

  • Provide remote support services for telework/home users

  • Support pre/post application releases

  • Account Management Services

  • Hardware Incident Resolution

  • Identify and resolve hardware incidents and service requests of a consumable part

Mandatory Qualifications (Education, Certifications, Experience, Skills)

  • US Citizen

  • High School Diploma (or equivalent)

  • Minimum 1 year total experience to include:

  • Experience troubleshooting software and hardware in a customer service roles

  • High degree of technical proficiency

  • Excellent problem solving skills and analytical abilities

Desired Qualifications (Education, Certifications, Experience, Skills)

  • Certification in UNIX and Microsoft Operating Systems

  • CompTIA Networking +

  • CompTIA A+

  • Minimum 6 months' experience troubleshooting Apple Macintosh software and hardware in a customer service role

  • Minimum 1 year total experience to include:

  • Familiarity with LANDesk remote resolution and with using LANDesk to push packages to workstations to complete software installation

  • Familiarity with CLAIMS 3 (C3) system

If you feel you are qualified for this position, express interest by clicking the Apply button below (if you are viewing this position on the Salient CRGT website). If you are viewing this job posting outside of the Salient CRGT website, please visit: www.salientcrgt.com/careers to express interest in this position through the Salient CRGT Careers page. Salient CRGT is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity or expression, veteran status, disability, genetic information, or any other factor prohibited by applicable anti-discrimination laws.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Power Generation Field Service Technician

Cummins

Posted 1 week ago

VIEW JOBS 6/11/2019 12:00:00 AM 2019-09-09T00:00 Cummins is a place big enough to coach and develop a global workforce and create the world's leading clean, engine technology. We're also small enough for you to find your fit and personal passion with a team of dependable, innovative thinkers who are developing their careers within a diverse, inclusive, empowering environment. Learn more about this role and how you can begin Working Right. Our Distribution business delivers reliable, durable, high performing products for our global partners. You are key to our customers' success. Working with industry leading technology and diagnostic tools, you'll deliver solutions that build your knowledge base and fuel your career. This is an exciting opportunity in Bristol, PA for a Power Generation Field Service Technician. Cummins USA is where you can work on industry leading projects. Your impact will happen in these and other ways: This Technician role is an excellent entry-point opportunity for the career-minded Power Generation professional. Our customer-focused team is principally interested in a Technician who will represent Cummins professionally at client sites while performing basic maintenance and operation of power generation equipment. * Completes preventative maintenance and/or basic repair activities on Generator or component at the customer site with minimal direction. * Engages with customer in a courteous and professional manner. Ensures prompt and efficient attention to customer needs * Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete basic repairs, including preparing required parts and tools * Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor * Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field * Completes required documentation, such as service worksheets, timesheets, warranty claims via handwritten forms or business system input screens * Completes training in line with skill and business requirements * Maintains service vehicle and tools for cleanliness and proper operation * Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation Skills/Knowledge/Abilities Skills * Skill Level A * Broad mechanical and electrical repair and maintenance capability - Apprentice Certified Power Generation Technician preferred * Capable of electrical repair and maintenance with minimal supervision - practical exposure to working on Power Generation products * Awareness of Quick Serve Process * Able to understand basic computer use * Able to clearly communicate both orally and in writing * Able to understand written instructions * Ability to work safely and identify safety risks, including completion of any required safety training and the Job Safety Assessment process * Can resolve basic technical problems * Able to work within quality standards * Capable of developing effective working relationships * Ability to use general numerical principles * Skill Level B * Skill Level A plus: * Ability to carry out basic repairs and scheduled maintenance on different product types without supervision * Able to understand diagnostic tools * Awareness and ability to access Cummins service support tools (such as Quick Serve On Line, INPOWER, LONMGMAKER) and understanding of Microsoft Software * Able to prepare required documentation to the standard required * Ability to understand the relationships between GenSet components and inform more senior Field Service Technician as to which GenSet component may be causing the performance issue Education, Licenses, Certifications * Apprentice Trained Power Generation/ Electrical Technician preferred * Vocational diploma from relevant technical institution * Current relevant electrical certification * Locally valid driving permit Experience * Minimal level of workshop related experience required. * Basic level knowledge of and/or experience with power generation products * High Voltage/Low Voltage experience Cummins and E-verify At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify . Ready to think beyond your desk? Apply for this opportunity and start your career with Cummins today. Not ready to apply but want to learn more? Join our Talent Community to get the inside track on great jobs and confidentially connect to our recruiting team: https://www.cumminstalentcommunity.com/profile/join/ Cummins Philadelphia PA

Nations - Field Technician 1 (Junior Field Service Engineer A)

Salient Crgt