To strengthen and enhance the customer base of our National accounts by
implementing sound marketing and customer service principles to sell ATS Vans
service to potential customers and serve as liaison between the customer and ATS
Education and Experience
A good understanding of marketing, sales, and customer service principles,
and a strong working knowledge of van freight and specialized equipment usually
gained through 1 - 2 years of training in related area and/or equivalent related
Must have excellent analytical, customer relations, sales, and negotiation
skills, general knowledge of U.S. geography and basic map-reading skills.
Be able to operate basic office machines including telephone, 10-key, CRT.
Must be self-motivated, able to multi-task and work independently.
Must be a team player, amenable to a variety of work projects.
Must be analytical with the ability to apply data.
Must be proficient in responding to internal and external customer
situations, responding to customer needs as required.
Must be able to both think creatively and provide creative contributions to
Must be able to demonstrate a proactive commitment to ATS corporate values
and the success of all staff.
Proficient in Microsoft Office (Word, Excel, and Outlook) required.
Excellent communication skills (written, listening and verbal).
Willing and able to travel infrequently, including overnight travel.
Essential Duties and Responsibilities
Sells ATS service to potential customers.
Contacts existing or inactive customers to sell ATS service to them through
inside sales efforts (i.e., telemarketing, written correspondence).
Qualifies new customers by matching ATS and customer needs (geographics,
products, objectives, etc.).
Enters and records all terms and conditions of sales/loads (i.e., load
specifications, negotiated rates, dates) in the computer system.
Provides professional, courteous customer service by serving as liaison
between customer and ATS operations.
Communicates with the regional account manager to assess and distribute
current information on the development and needs of customers.
Communicates with dispatchers to provide information on the current service
needs of customers.
Obtains credit approval on customers' loads by verifying current credit
status and working with the credit department as needed.
Communicates with customers and ATS personnel to answer questions, and
investigate/resolve problems as needed.
Serves as back-up to the Vans Pricing Coordinator.
Meets all company and department objectives and deadlines.
Follows all company and department policies and procedures.
Completes all duties in accordance with sound marketing and customer service
Works within budget that is set for the department.
In support of ATS's culture, all employees are expected to consistently,
effectively and reliably perform in accordance with the Company's values as
set forth in our core competencies and behaviors (All Employee Competencies).
Position may require work responsibilities outside of normal business hours
and infrequent travel may be required.
ATS Services Inc.