National Program Manager, Transaction Services

Urban Compass New York City , NY 10008

Posted 6 months ago

Company Overview:

At Compass, our mission is to help everyone find their place in the world. We are building the operating system for real estate, an end-to-end platform built to support the home buying, selling or renting process, based on an agent's workflow. By elevating the most personal parts of the process and using technology to simplify the rest, Compass delivers an incomparable experience to each client in service of our mission. Our proprietary suite of tools helps agents grow their business faster, makes their lives simpler, and creates better outcomes for their clients. At Compass, we have more than 10,000 of the country's top real estate agents who work with clients to help them buy, sell and rent homes.

Compass is a Series F venture backed company that recently raised $400M from SoftBank Vision Fund. Other investors include Fidelity, Wellington Management, Institutional Venture Partners, Thrive Capital, Founders Fund and Goldman Sachs.

Job Overview:

We are looking for an energetic, solutions-oriented Program Manager for our Transaction Services organization within Operational Finance. Working closely with regional representatives and the Financial Business Systems team you will perform a critical role in standardizing our transaction management processes. Partnering with stakeholders across the company, you will lead an initiative to build a scalable transaction management system of record for our business that incorporates both national and region-specific requirements, and aligns with the company's overall strategic product initiatives to simplify our agent's real estate management workflow.

As Program Manager, you will advocate for the transaction coordination team across the country to ensure that they can provide a best-in-class agent experience while still maximizing efficiency and adhering to real estate compliance standards.

At Compass You Will:

  • Coordinate inter-departmentally to ensure business alignment on all functions that impact the operations for Transaction Services

  • Serve as a direct leader and advocate for the transaction coordination team

  • Identify process redundancies and facilitate the consolidation of multiple disparate systems into one streamlined transaction management system in order to scale and meet the needs of a rapidly growing business

  • Manage the team to effectively capture requirements for all projects. Ensure requirement traceability throughout the project lifecycle to ensure projects are delivered on scope.

  • Work with key stakeholders to compile specifications based on business requirements and create solutions for complex business processes

  • Build metrics to accurately measure the success of the Transaction Services team, with a strong emphasis on the agent's overall experience and process efficiency

  • Ensure that the program operates within budget requirements

  • Build a learning and development model for Transaction Coordinators that tracks job progression, encourages continued learning, and provides self-service tools for employees to succeed in their roles

  • Develop a framework that facilitates the integration of transaction functions from acquired entities into the company's existing transaction services operations

What We Are Looking For:

  • 5+ years experience in relevant project and program management

  • Customer service-oriented and agent obsessed

  • Experience with DocuSign, Skyslope, Dotloop, Paperless Pipeline, a plus

  • Strategically minded individual that can conceptualize long-term goals and marry them with short and middle-term solutions

  • Strong communication and organizational skills, and impeccable attention to detail

  • Must understand complex business models

  • Ability to manage multiple simultaneous tasks within an open and interactive environment

  • Proactive, always seeking additional responsibility

  • Real estate experience a plus, but not required

  • Lean Six Sigma, PMP certification a plus

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Operational Transaction Advisory Manager M&A Advisory & Operations Strategy

Crowe Horwath

Posted 6 days ago

VIEW JOBS 10/11/2019 12:00:00 AM 2020-01-09T00:00 Job Summary As a Manager within Crowe's Operational Transaction Advisory (OTA) group, you'll provide specialized expertise in leading our clients through the analysis and execution of complex initiatives tied to the transaction lifecycle (acquisitions, divestitures, carve-outs, & integrations). We support both strategic acquirers & sponsors in the planning and capture of key synergies, while also identifying mitigation strategies for key risks. All members of our team are expected to contribute to business and practice development, including development of fellow team members. Essential skills & responsibilities: Great candidates for this unique position will have the desire and ability to: * Work in transaction environments, helping our clients to analyze and execute on key investment theses across multiple functional areas * Design and lead Project/Program Management Offices (PMO) for large and distributed (geographically and functionally) project teams across a variety of complex initiatives * Work in a client facing role, engaging with business and IT teams to uncover solutions and execute on strategy * Apply analysis and problem solving to structure unclear information and issues into insights and action * Communicate professionally, including creation of executive-level deliverables to support client decision makers * Deliver in a highly visible role on-site at our clients, across the US and possibly internationally * The successful candidate will be highly adaptable, assertive, and open to new challenges in a fast-paced environment. This person will have significant independence to define and deliver the work required to make our clients successful. Advanced skills in analysis and written and verbal communication are critical, as this role will require significant executive-level interaction. Company Overview Your Journey at Crowe Starts Here: At Crowe, you have the opportunity to deliver innovative solutions to today's complex business issues. Crowe's accounting, consulting, and technology personnel are widely recognized for their in-depth expertise and understanding of sophisticated process frameworks and enabling technologies, along with their commitment to delivering measurable results that help clients build business value. Our focus on emerging technology solutions along with our commitment to internal career growth and exceptional client value has resulted in a firm that is routinely recognized as a "Best Place to Work." We are 75 years strong and still growing. Come grow with us! Qualifications * 5+ years of relevant experience, including implementing operational changes * 3+ years of experience leading or participating in M&A lifecycle (due diligence and integration/separation/carve-outs) * 1+ years in business process modeling, process design and optimization preferred * Displayed excellence in managing a variety of complex programs * Willingness to travel extensively, 80-100% at times; most work occurs at client site * Outstanding communication skills as evidenced by ability to articulate complex technical concepts and business impacts to diverse audiences, including executives * BS Degree * The ideal candidate will be based in Chicago, New York, or Atlanta, but other locations will be considered ABOUT THE TEAM: Advisory Services (AS) provides transaction support, bankruptcy and restructuring advisory, valuation, corporate finance advisory, litigation and dispute resolution consulting and forensic investigation services. AS provides strategic vision and training to Crowe International's Global Corporate Advisors (GCA), comprised of corporate finance professionals from independent Crowe Global member firms. AS team members collaborate with other Crowe practices on solutions for a broad range industries from financial institutions to manufacturing and beyond. OUR BENEFITS: At Crowe, we know that great people is what makes a great firm. We value our people and offer employees a comprehensive benefits package. HOW YOU CAN GROW: We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and dreams. MORE ABOUT CROWE: Crowe ( is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country's best places to work. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world. EOE M/F/D/V Crowe Horwath New York City NY

National Program Manager, Transaction Services

Urban Compass