National Network - Customer Service Representative

The National Network Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The CSR provides general administrative support while multi-tasking in hectic and stressful situations.

• Answer calls from sellers in a professional manner.

• Respond to emails from sellers in a professional manner.

• Use company resources to gather information and offer solutions to meet customer needs.

• Update lot (vehicle) notes in the system.

• Receive and distribute title documents to yards for processing.

• Other duties as assigned.

• Shift 10 a.m.

• 7 p.m. M-F in office, with the potential of participating in a rotating work from home schedule.

Required Skills and Experience

• One year of office support experience in a customer service role preferred

• High School diploma

• Excellent customer service skills and attitude

• Excellent written and verbal skills

• Proficient with office equipment

• Attention to detail

• Problem-solving

• Computer proficiency

• MS Suite

• Typing speed 45WPM

• Professional appearance

• Ability to multi-task in a fast-paced environment

• Bilingual skills a plus

• Occasional overtime as needed