National Market Research Project Coordinator

Kaiser Permanente Oakland , CA 94604

Posted 2 months ago


National Market Research Project Coordinator

The primary role of this position is to provide operational and logistical support for ongoing national market research tracking studies, including the externally mandated CAHPS surveys. Specific tasks and responsibilities include:

  • Manages the complex sampling protocols for each survey

  • Communicates with National Market Research-s regional teams about the timeline and status of tracking surveys, and the regions- responsibilities. Monitors the regions- deliverables, such as samples and survey material (e.g., custom questions).

  • Establishes working relationships with vendors

  • Assists with required communications with outside agencies, such as the Center for Medicare and Medicaid Services, and the National Center for Quality Assurance

Ad hoc project management support will be added at the appropriate time.

The ideal candidate will be comfortable assisting with administrative and logistical aspects of research projects. Exceptional attention to details is essential.

Includes the planning and tracking of projects both (tactical and strategic), cost effectiveness, communication, risk analysis, quality assurance, team and vendor management, and implementation of highly visible, sensitive and multi-faceted projects. Identifies and resolves issues related to projects. Ensures assigned projects are delivered within scope, schedule, budget and quality levels are consistent with partner/customer expectations.

Essential Functions:

  • Manages simple individual projects including a sub-project within a program.

  • Supports the development of efficient, cost-effective solutions.

  • Contributes to the accuracy of components in the business case.

  • With support, negotiates agreement on project schedule and budgets.

  • Understands and applies appropriate methods or recognized equivalents in completing assignments.

  • Supports the primary interface between the customer and the project team for a given project(s) in the management of the successful delivery of a solution.

  • Applies approved project management methods and business methods to projects.

  • Contributes to the business plan.

  • Develops the project plan.

  • Accountable for the success criteria, development, publication and updating of project deliverables.

  • With support, develops and executes user adoption, communication, implementation and training plans.

  • Manages the tracking of interdependencies (start to finish relationships) within the project.

  • Identifies needed resources.

  • Establishes the project environment.

  • Assists in the coordination of collection and validation of business requirements and their success criteria with business partners.

  • Identifies project metrics.

  • Delivers a project based on its function, e.g., development, infrastructure etc.

  • Uses appropriate lifecycle to develop solutions.

  • Works on assignments of moderate scope.

  • Works within accepted guidelines.

  • Requires moderate planning and scheduling.

  • With guidance oversees transition to operational production status.

  • Manages project close-out activities.

  • May conduct post-implementation review.

  • Recognizes and communicates project and team successes.

Basic Qualifications:


  • Minimum one (1) year of exposure to project management or member of project management team.


  • Bachelor's degree in related field OR four (4) years of experience in a directly related field.

  • High School Diploma or General Education Development (GED) required.

License, Certification, Registration

  • N/A

Additional Requirements:

  • Understands all project life cycle phases and applies knowledge in the delivery of at least one (1) phase of the project delivery life cycle.

  • Must be able to work in a Labor/Management Partnership environment.

Preferred Qualifications:

Exceptional attention to details is essential.

Familiarity with Project Management online tools (e.g., Wrike, Trello)

Knowledgeable about qualitative and quantitative research methods

Strong written and verbal communication skills

Easily grasps new concepts/quick learner

Comfortable managing multiple tasks simultaneously

Primary Location: California,Oakland,Kaiser Center 300 Lakeside St. Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 9:00 AM Working Hours End: 5:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Individual Contributor Job Category: Consulting Services / Project/Program Management (Non IT) Department: National Market Research Travel: Yes, 5 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

Click here for additional requirements >

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National Market Research Project Coordinator

Kaiser Permanente