National Director, Coffee Technical Services

TradeCraft

Salary: $110,000 - $140,000 / year

Other Forms of Compensation: Annual bonus potential

Pay Grade: 18

Growth. Opportunity. Excellence.

Canteen sets the national standard for excellence in automated retail, and EVERY segment of our business is thriving. We employ the best team in the industry and their dedication, collaboration and passion fuels our growth. YOU bring the enthusiasm, customer service, and commitment; we'll supply the opportunity and innovation. TOGETHER we'll continue to transform the micro-market, dining, coffee and vending industry.

Come grow with us. We are Canteen.

We are Tradecraft Outfitters. Leaders in delivering transformative craft coffee and tea experiences to restaurants, hotels, cafes, specialty grocers, foodservice operators, and offices. We bring choice and create experiences in the craft coffee and tea space by working with the best roasters and tea companies to deliver quality, innovation, performance and dependability. We value authenticity, local culture, people, craft, kindness and the inherent beauty of coffee and tea. We are a one-stop solution providing craft coffee and tea with the equipment, training, service and accessories needed to deliver memorable experiences.

Job Summary:

We are Tradecraft Outfitters - leaders in delivering transformative craft coffee and tea experiences to restaurants, hotels, cafes, specialty grocers, foodservice operators, and offices. We bring choice and create experiences in the craft coffee and tea space by working with the best roasters and tea companies to deliver quality, innovation, performance, and dependability. We value authenticity, local culture, people, craft, kindness and the inherent beauty of coffee and tea. We are a one-stop solution providing craft coffee and tea with the equipment, training, service, and accessories needed to deliver memorable experiences.

The National Director of Coffee Technical Services is a strategic role responsible for the overall operational strategy, equipment supplier, field support and training for the Coffee line of businesses within Canteen. This critical role includes key responsibilities, such as:

• Partner with Foodbuy to negotiate new and existing contracts with equipment suppliers to enhance margins across the portfolio

• Be knowledgeable on equipment trends and evaluate innovation to balance market opportunities with sound inventory management practices

• Responsible for successful roll-out and adoption of equipment programs

• Assist on execution and communication for all new product, incentives and roll outs.

• Own communication and distribution of all coffee equipment communication to the field

• Lead training for technicians, Sales, OCS branches and Franchise partners.

• Support Sales, C1 and field for client meetings and equipment selection/ presentations for new and existing business

• Drive margin improvement, incremental growth and non-product opportunities and operations standards

• Liaison between Canteen and other sectors for operational support

Teams this role will work closely with:

• Fellow Retail team members

• Foodbuy

• Procurement & Supply Chain

• National Accounts

• Sales

• Data & Analytics

• Operations

To be successful in this role, a candidate should have:

• Solid understanding of varied coffee retail environments

• Experience leading others

• Experience navigating a multifaceted and matrixed organization, often with multiple collaborators

• Experience in the CPG, retail, and/or contract food services industry

• Intermediate to expert level Microsoft 365 skills, especially PowerPoint, Word, and Excel (including pivot tables)

• Bonus points for Canva, Sigma and/or Adobe Creative Suite

• Experience with client relations

• Technical knowledge of equipment capabilities, features, specs a plus

Apply to Canteen / Tradecraft today!

Tradecraft is a part of Canteen. a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Associates at Tradecraft are offered many fantastic benefits.

• Medical

• Dental

• Vision

• Life Insurance/ AD

• Disability Insurance

• Retirement Plan

• Paid Time Off

• Holiday Time Off (varies by site/state)

• Associate Shopping Program

• Health and Wellness Programs

• Discount Marketplace

• Identity Theft Protection

• Pet Insurance

• Commuter Benefits

• Employee Assistance Program

• Flexible Spending Accounts (FSAs)

Applications are accepted on an ongoing basis.

Tradecraft maintains a drugfree workplace.

Req ID: 1315603

TradeCraft

ERIN S PRINDLE

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