If you have excellent customer service skills, join the Champion Window team! Champion has immediate openings for experienced National Customer Care Representative at our Sharonville headquarters.
The ideal candidate will have previous experience working in a customer service environment and will be responsible for ensuring our customers receive a quality phone experience.
Champion currently has an opening for a National Customer Care Representative
Primarily responsible for assisting the National Customer Care Manager in maintaining a high level of customer service for both internal and external customers and assisting as a corporate liaison for affiliates and customers.
Customer service communication with both private & public agencies (including BBB, Good Housekeeping, Attorney General, NARI, AAMA, etc.) to assist in resolving elevated customer concerns
Setting up services for customers
Researching and resolving customer complaints
Outbound Quality Calls and Collection Calls
Creation and maintenance of files including customer service database to ensure information is accurate, current, and without deviances
Communicating with affiliate offices and other departments within Champion
Provide feedback to Regional and Executive level management regarding company service issues or customer concerns.
Excellent oral and written communication skills
Excellent problem resolution skills
Friendly, professional, and confident demeanor on the telephone and in person
Well versed in all Microsoft Office products
Ability to work independently and with minimal supervision
Skills in database management and record keeping
Strong organizational skills and ability to manage multiple priorities
Business degree or equivalent experience would be a plus
Minimum 3 5 years of Customer Service Experience required
Champion Window is an Equal Employment Opportunity Employer