Job FamilyInstallation Services
Job Description SummaryLeads the conversion of new clients by orchestrating all aspects of new client integration for defined contribution retirement plans, including but not limited to, technical, communication plan and data/system initiatives. Representing the Client Transition Services (CTS) department, works closely with the client and internal resources to ensure a smooth conversion. Assigned clients will typically include larger and more complex corporate, not-for-profit and defined benefit accounts.Job DescriptionResponsibilities
Create and manage detailed conversion project plans throughout the conversion process.
Partner with Client Executives to manage transitions during mergers and acquisitions.
Provide audit support for system updates during mergers and oversee participant audit once final records are received for prior vendors.
Consistently exhibit high level customer service, partnering with various departments within the organization to improve service and efficiency.
Attend sales meetings with prospective new clients; present the conversion process and administrative capabilities of CTS during final sales and due diligence meetings.
Initiate the conversion process immediately following the sale; partner with Sales and Pricing teams ensure delivery of commitments made during the sales process; facilitate prior document collection, final fund selection and pricing.
Serve as point of contact for the client and internal customers; assume ownership of plan, data and conversion responsibilities.
Identify and communicate issues that may impact the success of the transition.
Oversee the status of the conversion; facilitate conference calls to update appropriate parties as applicable.
Collaborate with the client executive to conduct the implementation meeting to discuss transition action items. Prepare implementation manual for meeting.
Identify necessary system enhancements and make system recommendations as appropriate.
Review new business opportunities with Pricing team to determine feasibility of writing and administering the business.
Ensure completion and delivery of employee transition documentation and communications (e.g. Sarbanes Oxley Notice, Smart Moves); work with clients and attorney on document related questions.
Keep abreast of technical developments in the employee benefits field and communicate with clients on implications.
Provide expertise on new service and products; provide training as needed on topics such as, master administrator, managed advice, employer stock, and unique asset transfer strategies.
Participate in special products based on CTS National Accounts strategy and goals.
Bachelor's degree in a business related field or equivalent experience.
Four years of experience in the financial services or retirement industry.
In-depth knowledge of pension products.
Experience with large plan conversions and/or client relationship management.
Knowledge of IDP and volume submitter plan designs.
Project management skills to oversee transitions with a high level of independence.
Communication, interpersonal and negotiation skills to consult with a wide variety of internal/external customers.
Presentation skills to facilitate meetings.
Time-management, organizational and problem-solving skills to handle diverse responsibilities and meet scheduled target dates.
Proficiency in MS Office (Excel, Word).
Understanding of administration and technical services for Transamerica products.
Proficiency in MS Project.
Moderate travel (1-3 days per month).
Why Work for Us
Total Rewards at Transamerica: It's more than a paycheck.
Our comprehensive Total Rewards package is designed to help support you in many ways throughout all stages of your life and career. We provide a competitive, market-driven program that encompasses base compensation, bonus potential, retirement, health and wellness benefits, learning and development opportunities, plus great employee perks. All designed with you in mind to help you live your best life, grow personally and professionally - and feel valued for the work you do.
Learn more about our Total Rewards Package.
Equal Opportunity Employer:
Transamerica Life Insurance Company is an Equal Employment Opportunity employer and does not discriminate against any applicant or employee because of age, religion, sex, gender identity, genetic information, race, color, national origin, pregnancy, sexual orientation, marital status, participation in the uniformed services (e.g. U.S. Armed Forces, National Guard), physical or mental disability, or any other status protected by federal, state, or local equal employment opportunities laws.
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Transamerica Life Insurance Company