National Accounts Installation Supervisor - Remote Work

ADT Security Services, Inc Arlington , TX 76004

Posted 1 week ago

Company Overview:

The ADT Corporation (NYSE: ADT) is a leading provider of security and automation solutions in the United States and Canada for homes and businesses, people on-the-go and their network. Making security more accessible than ever before, and backed by 24/7 customer support, ADT delivers same-day service and live answer within seconds in customer operations, helping customers feel more safe and empowered. ADT is headquartered in Boca Raton, Florida and employs approximately 17,500 people throughout North America. More information is available at www.adt.com.

Position Summary:

Management of installations utilizing installers, installation support staff and installation subcontractors. This includes but is not limited to Commercial Burglar alarm, CCTV, Access Control, and Fire Alarm systems for specified customers across the customer's entire area of operations. Manages the execution and implementation of divisional or corporate operation strategies to ensure target levels of production. Will manage the process(s), reporting, and resolution of escalated issues to ensure customer satisfaction in accordance with company performance standards. Extensive travel including but not limited to both vehicle and air transportation are a requirement of this position.

Essential Duties And Responsibilities include the following. To perform this job successfully, the Installation Supervisor may be expected to perform some or all of the duties listed, and other duties as assigned.

  • Assist with sales jobs walks and design support as needed Understand the sales process from beginning to end including sales central and contract entry

  • Manages installer staffing with necessary certifications and training to install those products sold by the company.

  • Insures the highest levels of customer satisfaction based on the performance of installation department.

  • Directs the commercial and installation workforce to meet customer demands, customer schedules and company standards on backlog turns.

  • Maintains high installation quality of service quality by managing the installations to company and manufacturer installation standards

  • Acknowledge, implement, and enforce all Protection One policies and procedures.

  • Maintain an on-going library of all Protection One policies, procedures, and technical manuals.

  • Submit accurate and timely documentation to your immediate supervisor (Billing Reports, Data Entry Information, Time Cards, etc.)

  • Attend classroom and field training as required.

  • Comply with Protection One's vehicle policy.

  • Maintain a good driving record

  • Submit accurate and timely documentation (Billing Reports, Data Entry Information, Time Cards, etc.)

  • Maintain the appropriate truck stock supplies/tools/equipment for technicians

  • Maintain the appropriate basic hand tools for self and installers necessary to perform required duties.

  • Assist with troubleshooting and repair of advanced installations using test equipment and PC's.

  • Direct daily work assignment of others on projects assigned.

  • Ensure compliance with all local codes and manufacturer specification.

  • Supervise installers and subcontractors.

  • Prepares and delivers performance reviews.

  • Insure installations are completed within the proper amount of time and within budget.

  • Schedule and coordinate material and labor for installations.

  • Assist with design stage of difficult installations.

  • Supervise multiple installation projects simultaneously.

  • Make recommendations on hiring and terminating employees.

  • Must have working knowledge of local and national codes including NFPA and NEC.

  • Must have working knowledge of Commercial alarm systems including basic knowledge of

  • Commercial Fire Systems, CCTV, intercom, and Card Access Systems.

  • Must be able to perform commercial system design.

  • This job involves driving a motor vehicle while seated for periods of up to 2 or more hours.

Supervisory Responsibilities:

  • This job supervises commercial installers and subcontractors.

  • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

  • Responsibilities include training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems. Direct workflow and assign action items to representatives

Knowledge:

  • Knowledge of and a proficiency in using Computer and Microsoft Office applications (Word, Excel, Access, Outlook), and Internet, Mastermind, Sales Central, Lawson.

  • Knowledge of Company policies, procedures, guidelines, and practices.

Skills:

  • Must have leadership skills to direct labor resources including Level I, II, and III installers and subcontractors.

  • Must have organizational skills to take a project from the design stage and see it through to completion.

  • Excellent time management, planning and forward-thinking skills.

  • Self-motivated and a professional attitude.

  • Excellent communication, listening, and presentation skills.

  • Excellent teambuilding, customer service, and interpersonal skills.

  • Must possess good decision making skills, be very organized and detail oriented.

Abilities:

  • Ability to use discretion and problem analysis.

  • Ability to work effectively with others.

  • Ability to work as part of a dynamic team and be flexible.

  • Ability and willingness to make key contributions to the growth of the business.

  • Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

  • Ability to apply concepts of basic algebra.

  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form Ability to read and comprehend simple instructions, short correspondence, and memos.

  • Ability to write simple correspondence.

  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

  • Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

  • Must have organizational ability to manage multiple projects.

Physical Demands:

  • While performing the duties of this job, the employee is regularly required to sit and twist; use hands to handle, push, pull or feel; reach with hands and arms; and talk and hear. The employee is frequently required to stand and walk.

  • The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

  • Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.

  • Must be able to drive a motor vehicle while seated for extended periods, and be able to drive at night.

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

  • While performing the duties of this job, the employee is frequently exposed to high, precarious places and outside weather conditions.

  • The employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, extreme cold, extreme heat, and risk of electrical shock.

  • The noise level in the work environment is usually moderate to loud.

Minimum Qualifications:

  • High School Diploma or General Education Degree (GED) and one to three years experience in the Security industry and two to three years supervisory or managerial experience.

  • Associates degree from a college or university preferred and one year related experience and/or training; or equivalent combination of education and experience.

  • High degree of knowledge of standards/practices and panels commonly used in the alarm industry.

  • PC management experience

Certificates, Licenses, Registrations:

  • Appropriate local/state licensing as required.

  • NICET Level II or equivalent certification preferred

  • Valid Driver's License required

ADT LLC is an EEO Employer

Want to learn more about ADT?

Visit us online at www.adt.com


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Project Manager National Accounts

ADT Security Services, Inc

Posted 1 week ago

VIEW JOBS 4/12/2019 12:00:00 AM 2019-07-11T00:00 Position Summary: Provide operational project management to the National Accounts Installation Division. Manage on site resources to deliver installations through installation teams. Manage the profitability of National Accounts installations. Work with National Account Corporate contacts/LP Director to ensure scope of work requirements is satisfied. Essential Duties And Responsibilities include the following. To perform this job successfully, the National Accounts Installation Project Manager may be expected to perform some or all of the duties listed. * Provide daily and/or weekly updates to Management on Projects/Jobs. * Works with Sales team to design large or complex projects. * Works with NAID to provide technical assistance and quality control on installations. * Establishes project scope of work in conjunction with the National Accounts Managers. * Establish pricing agreements with subcontractors. * Conduct project meeting on large or Key National accounts installations. * Maintain external and internal client satisfaction. * Coordinate with National Account Managers, Local Branches and NAID to perform site surveys and assist with preparation of sales paperwork (proposals, bid packages, permits, contracts, etc.) * Provide both oral and written presentations to potential customers explaining the operation of their equipment and applicable services. * Prepare formal correspondence in response to customer's questions or concerns. * Ensure that all customer correspondence is responded to or forwarded to the appropriate department within 24 hours of receipt. * Handle escalated customer calls as needed. * Complete projects as request by management. * Other duties as assigned. Supervisory Responsibilities: * Manage Technicians or Subcontractors on large or complex projects. * Upgrade and/or enhance supervisory skills by participating in available classes, training, and seminars continuously. Knowledge: * Advanced knowledge of Closed Circuit Television, Access Control, Burglary, Holdup, Fire Alarm and Fire Suppression Systems. * Knowledge of and proficiency in using computer and Microsoft Office applications (Word, Excel, Access, Outlook) and Internet. * Knowledge of Company policies, practices, procedures, and guidelines. * Basic knowledge of accounting principles and practices. * Maintain a strong knowledge of industry and company operations. * Knowledge of sales, installation, billing ad monitoring systems which assist managing National Accounts. Skills: * Computer skills with expertise in work processing, preferable Microsoft Office and database applications. * Proficient in Power Point with advanced presentation skills. Self-motivated and a professional attitude. * Strong customer service skills with ability to apply tact, diplomacy, reason and logic. * Strong communication and listening skills to assist internal and external customers. * Strong business math skills, interpersonal relations and judgment. * Must have strong project management skills. * Must possess strong organizational skills and the ability to prioritize and maintain multiple assignments. Abilities: * Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. * Ability to write reports, business correspondence, and procedure manuals. * Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. * Ability to work with mathematical concepts such as probability and statistical inference, and fundamental of plane, solid geometry and trigonometry. * Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations. * Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. * Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. * Must be self-motivated and project a professional attitude. Physical Demands: * While performing the duties of this job, the employee is occasionally required to stand; walk; sit; twist; use hands to handle; push; pull or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. * The employee must frequently lift and/or move up to 10 to 25 pounds. Must be able to carry laptop computer and other necessary demonstration equipment when visiting customers. * Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment: * The noise level in the work environment is usually moderate. * Travel required 50-75% of the time. * Work hours as required to support company metrics Minimum Qualifications: * High School Diploma or General Education Degree (GED) and three to five years experience in the alarm industry and two to three years supervisory or managerial experience. * Associates degree from a college or university preferred and two years related experience and/or training; or equivalent combination of education and experience. * High degree of knowledge of standards/practices and panels commonly used in the alarm industry. Certificates, Licenses, Registrations: * Must have valid driver's license issued by the state in which they reside and proper automobile registration. * Proof of insurance for personal automobile liability; $100,000 each person, $300,000 each accident, $100,000 property damage or combined bodily injury/property damage limit of $300,000. As of April 2017, Protection 1 merged with ADT to become the leading company in the electronic security industry. As we progress through our integration, you will see collateral, building signs and apparel from both companies, but please know: we are on our way to becoming a completely unified ADT and while that happens, we are better together. ADT Security Services, Inc Arlington TX

National Accounts Installation Supervisor - Remote Work

ADT Security Services, Inc