National Account Technical Manager

Volvo Group Greensboro , NC 27395

Posted 2 weeks ago

INTRODUCTION

To provide technology leadership to the National Account Sales force and National Account Support Managers. Successfully guide National Account Mangers in meeting customer's needs with the correct Volvo products and options.

ROLE DESCRIPTION

Core Responsibilities:

  • Provide technical specification guidance to sales force and department personnel

  • Work with key National Account customers which require a high level of technical support with their products

  • Be instrumental in obtaining conquest customers and expanding existing ones by validating specifications to match their application and also establishing pricing

  • Develop and conduct product presentations with customers

  • Develop and lead driver training with large fleet accounts

  • Lead and coordinate department IT projects

  • Work with Engineering and/or Marketing to develop new product offerings to meet customer's needs

  • Support the Director and VP of National Accounts as required

  • Provide updated data to leasing customers to ensure accurate vehicles are ordered

  • Make decisions concerning assignment and work flow of department personnel to insure timely responses that exceed customer expectations

  • Identify and attend required training to maximize our responses to exceed internal and external customer's expectations

  • Analyze current processes and recommend changes that will enhance our response to internal and external customer's expectations

  • Perform all other duties as assigned

WHO ARE YOU?

Minimum Education and Experience:

  • Bachelor's degree in technology such as Information Systems or Engineering or equivalent experience required
  • 10-15 years of experience within heavy truck related companies of which 10 plus years should be within Volvo Trucks with an emphasis on working with real world truck and tractor applications

ARE WE THE PERFECT MATCH?

Critical Competencies:

  • Thorough understanding of the Volvo Truck product offering, including features and benefits and be able to effectively explain these to customers

  • Dynamic presenter with strong communication skills

  • Strong network of contacts within the Volvo Group

  • Proficient in the use of the electronic data book processes and all related functions

  • Thorough knowledge of all the order management systems at Volvo and other key Vendors

  • In-depth knowledge of Microsoft Office

  • Retain a commercial driver's license (CDL)

  • Change Facilitation

  • Fostering Diversity

  • Inspiring Leadership

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National Account Technical Manager

Volvo Group