National Account Representative

Overview

This position will be responsible for implementation of the Service Level Agreements (SLA) which are outlined in the MSO National Account playbooks. The National Account Representative will also be responsible for creating/building strong relationships with the local leaders within our MSO National Account customers. The National Account Representative will serve as the primary contact for the MSO National Accounts assigned to them. The role requires a strong communication and follow up skills as well as business acumen to help make improvements to our MSO National Accounts. This position will be responsible for holding the customer, the branch and yourself to the SLA as a critical component in the success of this position.

Responsibilities

ESSENTIAL FUNCTIONS:

• Develop & Maintain Trusted Relationships while adhering to the SLA 1. Develop trust relationships with the assigned MSO National Accounts. 2. Acquire a thorough understanding of MSO National Accounts playbook. 3. Understands the customers key initiatives and helps them work towards achieving them. 4. Documents daily activities by utilizing the Master 7 sales tool. 5. Serve as the link of communication between MSO National Accounts and the National Account Managers, National Account Key Account Managers and the National Accounts Business Director. 6. Provides/Schedules training to MSO National Accounts in their assigned market. 7. Handles customer inquiries and complaints working through appropriate departments within FinishMaster. 8. Establish appropriate account contact and maintains an effective and appropriate response program. 9. Maintains current knowledge of customer segment and trends within that segment and sharing of information with National Accounts team. 10. Communicates and coordinates activities with National Account Manager, Business Director of National Accounts and National Key Account Managers. 11. Performs similar and related duties to achieve objectives while using methods consistent with the FinishMaster culture.

OTHER FUNCTIONS (NON-ESSENTIAL CLASSIFICATION):

• Able to manage data of a confidential nature

• May make presentations as needed

This list may not be inclusive of the total scope of job functions to be performed. Duties and responsibilities may be added, deleted or modified at any time.

As a full-time FinishMaster employee you are eligible for a competitive benefits package including:

Employee discounts & assistance program

Medical, dental, and vision plans

Life insurance & short-term disability

Pet insurance

Paid time off & holiday pay

401K Contributions and Investments

Qualifications

POSITION REQUIREMENTS:

• Education:

• Mandatory Requirements-

• High School diploma or GED equivalent

• Preferred Requirements-

• Vocational Training, Certificate, or Degree

• Experience:

• Mandatory Requirements-

• Minimum 2-4 years' experience in the PBE/Collision industry

• Demonstrated ability to successfully operate in a customer focused environment

• Ability to successfully communicate with customers, vendors and coworkers

• Must be highly organized and demonstrate attention to detail with excellent follow-up skills

• Must be self-motivated and able to work well independently as well as within a team

• Ability to work well in a fast- paced competitive field environment

• Must be able to attend training classes that provide product knowledge and skills to help diagnose color related issues in body shops

• Preferred Requirement-

• Familiar with industry paint lines

• Good presentation and communication skills

• Functional computer skills

OTHER REQUIREMENTS:

• The qualifications listed above are intended to represent the minimum skills and experience levels associated with performing the duties and responsibilities contained in this job description. The qualifications should not be viewed as expressing absolute employment or promotional standards, but as general guidelines that should be considered along with other job-related selection or promotional criteria.

• Physical Requirements

• (This job may require the ability to perform any of the essential functions contained in this description. These may include, but are not limited to, the following requirements. Specific requirements for a job will be identified at the time of employment. Reasonable accommodations will be made for otherwise qualified applicants unable to fulfill one or more of these requirements):

• Ability to lift/carry product boxes and equipment as required

• Ability to travel by motor vehicle to customer locations on a daily basis

Working Conditions:

• Works in office, branch, and body shop conditions

• Travels to store locations and customers daily

FinishMaster, Inc. is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.