This position will be responsible for implementation of the Service Level Agreements (SLA) which are outlined in the MSO National Account playbooks. The National Account Representative will also be responsible for creating/building strong relationships with the local leaders within our MSO National Account customers. The National Account Representative will serve as the primary contact for the MSO National Accounts assigned to them. The role requires a strong communication and follow up skills as well as business acumen to help make improvements to our MSO National Accounts. This position will be responsible for holding the customer, the branch and yourself to the SLA as a critical component in the success of this position.
OTHER FUNCTIONS (NON-ESSENTIAL CLASSIFICATION):
Able to manage data of a confidential nature
May make presentations as needed
This list may not be inclusive of the total scope of job functions to be performed. Duties and responsibilities may be added, deleted or modified at any time.
As a full-time FinishMaster employee you are eligible for a competitive benefits package including:
Employee discounts & assistance program
Medical, dental, and vision plans
Life insurance & short-term disability
Paid time off & holiday pay
401K Contributions and Investments
High School diploma or GED equivalent
Vocational Training, Certificate, or Degree
Minimum 2-4 years' experience in the PBE/Collision industry
Demonstrated ability to successfully operate in a customer focused environment
Ability to successfully communicate with customers, vendors and coworkers
Must be highly organized and demonstrate attention to detail with excellent follow-up skills
Must be self-motivated and able to work well independently as well as within a team
Ability to work well in a fast- paced competitive field environment
Must be able to attend training classes that provide product knowledge and skills to help diagnose color related issues in body shops
Familiar with industry paint lines
Good presentation and communication skills
Functional computer skills
The qualifications listed above are intended to represent the minimum skills and experience levels associated with performing the duties and responsibilities contained in this job description. The qualifications should not be viewed as expressing absolute employment or promotional standards, but as general guidelines that should be considered along with other job-related selection or promotional criteria.
(This job may require the ability to perform any of the essential functions contained in this description. These may include, but are not limited to, the following requirements. Specific requirements for a job will be identified at the time of employment. Reasonable accommodations will be made for otherwise qualified applicants unable to fulfill one or more of these requirements):
Ability to lift/carry product boxes and equipment as required
Ability to travel by motor vehicle to customer locations on a daily basis
Works in office, branch, and body shop conditions
Travels to store locations and customers daily
FinishMaster, Inc. is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.