National Account Manager

Springs Window Fashions Middleton , WI 53562

Posted 2 months ago


Manager of National Accounts, Regional & National Big Box Home Improvement Retailers


This position will be responsible for our exciting and rapidly growing business with key retail partners to expand the number of customers to which our custom window treatment products are sold. Springs is experiencing a very strong consumer demand for custom window treatments online and is looking to expand our access to this important online channel.

The National Accounts Manager (NAM) will have direct account responsibility to grow the business through strategic planning and high customer engagement to align customer plans with our growth initiatives. The role includes project team support for key operational tasks and market/competitive data gathering and performance monitoring. Success will be measured on sales growth, including overall profitability of this business segment.

Job Duties

  • Manage and grow the business a key regional home improvement customer and a national retailer

  • Be the account leader for our custom window treatment program and stock businesses

  • Manage the design, preparation and delivery forstrategic sales initiatives

  • Prepare pricing and profitability analysis for potential customers

  • Monitor and respond to market and competitor intelligence at key accounts

  • Prepare competitive product analysis for prospective customers

  • Host new and potential customer visits

  • Coordinate with Merchandising and Product Management departments on Products and Programs

  • Provide input on unique product attributes for special international requirements

  • Prepare quotations on new programs

  • Analyze buying trends to suggest reorders or line extensions

  • Oversee the processing of customer complaints and coordinate the investigation with credit, production, quality and logistics departments relative to their involvement, report results to the customer



  • Four-year undergraduate degree

  • Self-starter who has been working in a relevant sales role with a minimum of 3+ years of experience

  • Must have demonstrated experience and success working with online retailers

  • In addition to understanding and being successful with sales and the sales process, must also understand and have experience successfully working with other functions, including Product Management for new product launches, Operations for duties, freight and other logistics, and Finance for cost, margin and profitability analysis

  • Must be proficient understand cost, margin, and retailer pricing and margins to drive profitable sales growth

  • Fact based decision maker

Behavioral Competencies

  • Ensures Accountability: Holding self and others accountable to meet commitments

  • Drive Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives

  • Instill Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity

  • Drive Results: Consistently achieving results, even under tough circumstances

  • Consumer/Customer Focus: Building strong customer relationships and delivering on customer-centric solutions

  • Critical Thinking: Making Sense of complex, high quantity, and sometimes contradictory information to effectively solve problems

  • Being Resilient: Rebounding from setbacks and adversity when facing difficult situations

  • Optimize Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement

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National Account Manager

Springs Window Fashions