National Account Manager I

Company Overview

Lennox (NYSE: LII) is an industry leader in energy-efficient climate-control solutions founded over a century ago on the principles of integrity and innovation. Dedicated to sustainability and creating comfortable, healthier environments for our residential and commercial customers while reducing their carbon footprint, we lead the field in innovation with our cooling, heating, indoor air quality, and refrigeration systems.

AES a division of Lennox, was established in 1988 and is one of the largest manufacturers of roof curbs and drop box diffuser systems in the nation. We have recently expanded our capabilities as a single source supplier by adding a Mechanical Services Division as well as becoming a Misc. Steel manufacturer. These new services will reduce construction costs and eliminate coordination with multiple suppliers and subcontractors. Our focus will be to enhance the services provided to our General Contractor network nationwide. AES has 4 different fabrication facility locations nationwide to assist our customers and reduce their freight cost and shipment lead times.

Job Description

WHAT YOU'LL BE DOING

The National Account Manager (NAM) will be responsible for selling commercial HVAC products & services to large, multisite national accounts companies. This role requires a dynamic, customer-focused sales professional who can identify client needs, create customized HVAC solutions, and establish long-term partnerships with clients. The NAM will manage existing accounts while also focusing on new customer acquisition to meet and exceed sales targets.

Key Responsibilities

Account Management & Growth:

• Serve as the primary point of contact for assigned national accounts, fostering strong, ongoing relationships.
• Develop and execute strategic account plans to expand service offerings and increase account revenue.
• Identify and secure opportunities for upselling and cross-selling within existing accounts.

New Business Development:

• Identify, target, and acquire new multisite national accounts in alignment with company growth objectives.
• Conduct market research to understand industry trends and customer needs, positioning AES as the preferred HVAC solutions provider.
• Build a pipeline of prospective clients through networking, cold calling, and attending industry events.

Sales Strategy & Execution:

• Develop customized HVAC service proposals tailored to the specific needs of multisite chains, focusing on sustainability, cost savings, and operational reliability.
• Negotiate contracts and pricing with clients, ensuring favorable terms for both the customer and AES.
• Collaborate with internal teams (e.g., engineering, operations, and finance) to ensure seamless implementation and delivery of services.

Customer Success & Retention:

• Work closely with service delivery teams to ensure customer satisfaction and proactively address any issues or service adjustments.
• Monitor and measure customer satisfaction, using feedback to make recommendations for process improvements or new service offerings.
• Conduct regular account reviews with clients, demonstrating the value and impact of AES's services on their business.

Performance Tracking & Reporting:

• Track and report on sales metrics, including revenue growth, customer acquisition, and account penetration.
• Prepare and present performance reports to senior leadership, providing insights and recommendations for sales strategies.

The Compensation range for this position is approximately $74k - $97k (Split of 70% base and 30% commission) and will be based on the candidate's qualification, experience, and education.

#LII-Remote

Qualifications

WHAT WE OFFER

Lennox offers employees a variety of flexible work options. This position is 100% remote with required key account travel within the territory up to 50%.

• Competitive base salary and performance-based incentives.
• Comprehensive benefits package, including health, dental, and retirement plans.
• Mental and financial health programs
• Outstanding 401k with company matching
• Community involvement opportunities
• Robust employee assistance program
• Opportunities for professional growth and development.
• A supportive and dynamic team environment in a rapidly growing company.
• And much, much more!

WHAT WE ARE LOOKING FOR

• Bachelor's degree in Business, Sales, Marketing, or a related field (or equivalent experience).
• Minimum of 5 years of experience in national account management, business development, or sales, preferably within the HVAC, facilities management, or commercial services industry.
• Proven track record of success in managing and growing large, multisite accounts.
• Strong knowledge of commercial HVAC systems and services is highly preferred.
• Exceptional negotiation, communication, and presentation skills.
• Ability to travel as required to meet with clients and attend industry events (up to 50% travel).

Key Competencies:

• Customer Focus: Demonstrates a deep understanding of client needs and a commitment to delivering high-quality service and support.
• Strategic Thinking: Ability to think ahead and plan long-term strategies for growing accounts and achieving sales targets.
• Results-Driven: Proven ability to meet or exceed revenue targets, with a focus on value-based selling.
• Problem-Solving: Strong analytical and problem-solving skills, with the ability to develop creative solutions to meet client needs.
• Collaboration: Works effectively across teams, building positive relationships with internal and external stakeholders.

WE VALUE DIVERSITY

We believe that diversity and inclusion is critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Our goal is to build workplaces that reflect the communities where we live and work, support the growth and development of each team member as they strive to reach their full potential, and empower them to be their authentic selves. Lennox is an equal opportunity employer.