National Account Manager

G4S Philadelphia , PA 19107

Posted 3 days ago

National Account Manager Philadelphia, Pennsylvania $85,000.00

National Account Manager

Location: Philadelphia, Pennsylvania |

Salary: $85,000.00 |

Posted: 12 Mar 2020 |

Closes: 12 Apr 2020 |

Job Type: Permanent & Full-time |

Business Unit: US Secure Solutions |

Region / Division: North America |

Reference: G4S/TP/L3500185/188305

Apply now

Job Introduction:

Hiring Now!


The world's leading private security organization, G4S, has an immediate job opportunity for a National Account Manager. The National Account Manager will oversee and manage all operational, financial, contractual and other administrative functions for a national portfolio. This position provides direction and leadership for contracted guard services. The National Account Manager position oversees guard operations and is also responsible for client service, problem resolution, and service delivery enhancements. This position communicates with client representatives and field offices regularly to facilitate these activities.

G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.

As a full time employee of G4S, you will be entitled to the following benefits:

  • Major Medical, Dental and Vision

  • Paid vacation

  • 401K

  • Opportunities for additional training to aid in your professional development

As an employee you will also be able to participate in the Promote Me! Community. Promote Me! is available to interested current employees as a way to express interest in further advancement, as well as gain information and encourage professional development.

Further, as a current employee you will be eligible to participate in large group rates for the following benefits:

  • Critical Illness

  • Accident Insurance

  • Whole Life Insurance

  • Individual Short-Term Disability

  • Pre-Paid Legal Services

  • Identity Theft Services

  • Pet Insurance

In addition, G4S provides benefits that are automatically available to all full or part-time employees, whether you enroll in a G4S insurance plan or not. And with no premiums to pay!

  • RxCut Pharmacy Discount Program

  • Doctor on Demand

  • Qualsight LASIK Savings

  • Perks at Work: G4S Employee Discount Program

  • Alliant Credit Union

  • Purchasing Power

  • Active & Fit: G4S Fitness Center Membership

  • FinFit: Financial Wellness Program

  • DailyPay: Access your pay when you need it

G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.


Role Responsibility:

Specific Duties and Essential Functions

  • Ensure contract compliance at all assigned properties. Identify security issues and opportunities, and recommend solutions to clients corporate security team. Respond to critical incidents at client facilities.

  • Facilitate and provide in-depth client specific training to new on-site G4S Managers. Create and deliver annual training programs

  • Develop a relationship with local and regional client contacts. Work with all levels of the organization to identify, analyze and solve problems, as well as create opportunities for continuous improvement

  • Identify and present industry best practices to all teams in all locations

  • Actively participate in industry-specific professional organizations, such as, but not limited to: ASIS

  • Assist in the preparation and presentation of Quarterly Business Reviews

  • Identify Purchaser-specific Key Performance Indicators (KPI) and measure G4S performance of these measurements to ensure acceptable monthly scorecard results

  • Ensure that all administrative and operational functions, including payroll, billing, accounts receivable, and scheduling are accurate, and issues are promptly resolved

  • Conduct in-depth audits and analysis of operational and financial controls relating to the account management

  • Manage and own the accounts receivable process for their customer

  • Lead all contract renewal, rebid and rate increase initiatives

  • Create and manage an annual overhead budget. Partner with their customer on their security budget

  • Mentor managers within their portfolio to establish a succession plan for their portfolio

  • Survey Security Professionals and leaders to gauge workplace satisfaction

The Ideal Candidate:

Education, Licenses and Certifications Required

  • Must possess a high school diploma or equivalent

Type and Length of Specific Experience Required

  • Minimum of five years of experience managing corporate and contract security-related projects/key accounts in a multi-location environment, with demonstrated ability to deliver efficiencies

  • Prior experience managing customer relations and contract compliance with a large national or regional customer base

  • Must have experience effectively building, coaching and leading a team in a customer service focused environment

Skills Required

  • Proficient computer skills including Microsoft Office

  • Effective oral and written communication skills

  • Active listening skills

  • Ability to assess and evaluate situations effectively

  • Ability to identify critical issues quickly and accurately

  • Attention to detail


  • Must be at least 18 years old or the minimum age required by the state, if higher

  • Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States

  • Subject to a drug screen to the extent permitted by law

  • Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military

Physical Requirements and Environment

Environment: Office; minimal to no exposure to extreme temperatures is expected

Major activity: National travel to client sites quarterly / semi-annually. Working on PC / phone while sitting.

Physical efforts to carry out job duties: Limited, to include some standing, bending, stretching, and reaching.

About the Company:

EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

G4S is an Equal Opportunity/Affirmative Action Employer

and an Alcohol- and Drug-Free Workplace

G4S will consider qualified applications with criminal histories in a manner consistent with applicable federal, state, and local laws.

If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265.

To receive an update on your application status, please contact our local office by following this link:

Apply now

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