National Account Manager

Description

Summary: The National Account Manager (NAM) will be accountable for the customer service, retention and growth of Cozzini Bros. national customers. The NAM will be responsible for building multi-level relationships within key customer operations, safety and procurement teams, executing business reviews, adding additional contractual product classes at the corporate level, negotiating and executing proactive contract renewals and executing reactive retention exercises.

Essential Duties and Responsibilities:

• Retain and grow annual volume of Cozzini's managed accounts

• Develop and maintain proficiency in Cozzini services, products and systems

• Works collaboratively with the Vice President of National Accounts and Marketing, the CEO and the field operations team in all aspects of customer strategy

• Records all customer interactions in Salesforce

• Build and execute a structured call/contact strategy

• Build and maintain a central database of key customer information including but not limited to contract expiration dates, price increase protocol, ability for corporate sites to add/delete/alter products, pricing and frequency

• Proactively initiate and execute favorable contract renewals including but not limited to price increases, GPO coordination, billing & payment processes and additional product/service offerings

• Fully manage and execute day-to-day and ad hoc customer inquiries and projects including but not limited to inventory and service adjustments

• In concert with the Business Development Manager build and execute a social media strategy to strengthen Managed Account ties

• Execute a collaborative process for constructing, executing and maintaining a Business Review process

• Recommends yearly NAM budget to Vice President of National Accounts and Marketing

• Seeks out and maintains knowledge of cutting-edge practices in the marketplace and best practices in Strategic Account retention and growth

Requirements

Competencies and Education:

• Bachelor's degree in business, sales or related field

• 3-5 years' experience working in Strategic Account Management

• Strong Negotiation skills with the ability to efficiently handle difficult conversations

• Strong Project Management skills with the ability to prioritize workload with multiple competing deadlines

• Strong Microsoft Office skills including Word, advanced Excel and PowerPoint

• Strong Salesforce.com skills

• Excellent communication skills, both written and verbal

• Extreme attention to detail

• High ethical standards and ability to maintain confidentiality

• Excellent critical thinking and problem-solving skills

• Responds promptly to requests for service and assistance. Understands the need for excellent service to all customers and co workers

• Meets commitments, is punctual and accepts responsibility for own actions

• Treats people with respect and contributes to building a positive team spirit

• Must be dependable, able to follow instructions, respond to management direction, and must be able to improve performance through management feedback Physical and Visual Activities:

• On a daily basis, must be able to remain stationary for long periods of time

• Must be able to frequently communicate through phone, email, text and in person methods and constantly have visual acuity

• Must be able to constantly operate computers and office equipment

• Ability to sit for long periods of time, may occasionally stand and/or move about the building and/or reach, bend or twist

• Regular in-office attendance

• Ability to travel up to 25%