Cozzini Bros Chicago , IL 60602
Posted 4 days ago
Description
Summary: The National Account Manager (NAM) will be accountable for the customer service, retention and growth of Cozzini Bros. national customers. The NAM will be responsible for building multi-level relationships within key customer operations, safety and procurement teams, executing business reviews, adding additional contractual product classes at the corporate level, negotiating and executing proactive contract renewals and executing reactive retention exercises.
Essential Duties and Responsibilities:
Retain and grow annual volume of Cozzini's managed accounts
Develop and maintain proficiency in Cozzini services, products and systems
Works collaboratively with the Vice President of National Accounts and Marketing, the CEO and the field operations team in all aspects of customer strategy
Records all customer interactions in Salesforce
Build and execute a structured call/contact strategy
Build and maintain a central database of key customer information including but not limited to contract expiration dates, price increase protocol, ability for corporate sites to add/delete/alter products, pricing and frequency
Proactively initiate and execute favorable contract renewals including but not limited to price increases, GPO coordination, billing & payment processes and additional product/service offerings
Fully manage and execute day-to-day and ad hoc customer inquiries and projects including but not limited to inventory and service adjustments
In concert with the Business Development Manager build and execute a social media strategy to strengthen Managed Account ties
Execute a collaborative process for constructing, executing and maintaining a Business Review process
Recommends yearly NAM budget to Vice President of National Accounts and Marketing
Seeks out and maintains knowledge of cutting-edge practices in the marketplace and best practices in Strategic Account retention and growth
Requirements
Competencies and Education:
Bachelor's degree in business, sales or related field
3-5 years' experience working in Strategic Account Management
Strong Negotiation skills with the ability to efficiently handle difficult conversations
Strong Project Management skills with the ability to prioritize workload with multiple competing deadlines
Strong Microsoft Office skills including Word, advanced Excel and PowerPoint
Strong Salesforce.com skills
Excellent communication skills, both written and verbal
Extreme attention to detail
High ethical standards and ability to maintain confidentiality
Excellent critical thinking and problem-solving skills
Responds promptly to requests for service and assistance. Understands the need for excellent service to all customers and co workers
Meets commitments, is punctual and accepts responsibility for own actions
Treats people with respect and contributes to building a positive team spirit
Must be dependable, able to follow instructions, respond to management direction, and must be able to improve performance through management feedback Physical and Visual Activities:
On a daily basis, must be able to remain stationary for long periods of time
Must be able to frequently communicate through phone, email, text and in person methods and constantly have visual acuity
Must be able to constantly operate computers and office equipment
Ability to sit for long periods of time, may occasionally stand and/or move about the building and/or reach, bend or twist
Regular in-office attendance
Ability to travel up to 25%
Cozzini Bros