National Account Manager, Amazon- Auto Care

Energizer Holdings, Inc. Saint Louis , MO 63150

Posted 5 months ago

This is Energizer

Energizer Holdings is leading the charge to connect our brands, our people and the products we offer to the world more than anyone else. Together, we're creating a game plan for the future one that defines where and how we'll play, and what it takes to win.

Our colleagues hail from all backgrounds, nationalities and walks of life, but our shared values and passion for winning make us one team. Whatever your specialty, you'll find that excelling at Energizer Holdings provides opportunities to grow in ways you never expected.

Position Summary

The National Account Manager, Amazon- Auto Care, develops programs, relationships, and processes that drive sales, share, and margin for pure play eCommerce customers, with a primary focus on Amazon North America (Amazon.com and Amazon.ca). This position will be responsible for the day-to-day operations and requires a self-starter who enjoys the daily challenge of continuously earning category leadership.

Accountabilities

Develop Amazon category-specific customer strategy and business objectives; manage P&L and KPI achievement

  • Serve as the customer's primary point of contact for the category and develop relationships at every level

  • Develop and execute annual business plans that efficiently achieve customer & Energizer goals / objectives

  • Manage monthly reporting and recommendations to deliver expected sales and GM plan

  • Acquire an understanding of key customer needs for the category and build competencies in requirements to win (e.g., no stock out guarantee)

Define and drive Amazon customer category-specific business objectives

  • Develop Amazon-specific category business plans, strategies, and goals; identify growth opportunities based on an understanding of the Amazon platform

  • Build a partnership with category Vendor Managers and attend key meetings as an Amazon and Energizer expert

  • Design and deploy best practices for Auto Care regarding Merchandising, Promotions, and Test & Learns, optimizing with a "Plan, Do, Check, Act" process

  • Collaborate with Digital Media and Content Lead on customer-specific digital media creative / copy

  • Ensure product keyword listings, product page content, etc. are optimized for search rankings

  • Collaborate with Shopper / Brand Activation team to align online and in-store promotion activity

  • Manage Customer category P&L and progress toward KPIs

Execute across the value chain to deliver customer strategy and achieve objectives

  • Foster strong relationships with customer buying teams and key internal support teams

  • Manage eCommerce assortment and pricing; communicate regularly with Commercial teams to manage channel conflict / ensure alignment across the channel

  • Collaborate with Digital Media lead to execute placement and visibility strategies

  • Own customer support for the category, including logistics, order processing and fulfillment; coordinate with Integrated Supply Chain colleagues to forecast demand and ensure ability to fulfill obligations

  • Manage all customer contracts, trade fund management and promotion ROI analysis

  • Communicate marketplace and competitive knowledge regularly with COE stakeholders to recommend tactic adjustments and share learnings

  • Build Amazon Customer Team alignment and buy-in to support alignment with functional areas in the broader organization (e.g. Category Leaders, Commercial Stakeholders, and Marketing Stakeholders)

  • Grow Amazon Share and Margin for the category while minimizing channel conflict

  • May perform other duties as assigned

Specific Accountabilities

  • Develop annual eCommerce category business plans and targets; secure Customer Team alignment and support

  • Achieve category-specific KPI targets as agreed upon by Sr. National Account Manager, eCommerce

  • Utilize Amazon Retail Analytics and One Click Retail to manage platform performance, including paid and organic search ranking, retail price movements, and competitive dynamics

  • Manage item catalog, including item level management, new item setup, product detail page optimization

  • Negotiate annual customer terms

  • Manage travel and expense budget

Required Skills and Experience

  • 4-year Bachelor's Degree

  • 3-5 years related work experience

  • Amazon.com sales and marketing experience demonstrated track record of being an "Amazon Hacker"

  • Ability to understand Customer P&L / business levers, manage trade funds, and drive toward KPIs

  • Ability to make fast decisions and operate in a test-and-learn environment

  • Ability to balance Customer, Consumer, and Shareholder perspectives at the same time

  • Positive attitude and ability to be coached

  • Ability to intelligently challenge convention, influence decisions, and drive change

  • Ability to take initiative and self-direct

  • Significant sales experience

  • Ability to make fast decisions and operate in a test and learn environment

  • Ability to manage budgets and drive toward KPIs

  • Ability to take initiative and identify issues

  • Ability to travel 15% of the time to customer meetings and industry events (if based in St Louis, if based outside St Louis expect 30% travel)

Preferred Skills and Experience

  • Experience managing eCommerce platforms/ businesses (Vendor Central, Amazon Retail Analytics)
  • Negotiation (Customer Contracts, Annual Terms, Promotional Engagements)
  • Category Management (Pricing Analysis, Assortment Analysis, Market Share Analysis)
  • Organic, Paid Search optimization (AMS)
  • Excel (Pivot Tables, Formatting)

Working Relationships & Environment

Working Relationships

  • Reports to the Sr. National Account Manager, eCommerce

  • Closely collaborates with Digital Economy, Commercial Finance, Trade Marketing, Supply Chain, and Marketing Operations Teams

  • Travel requirements 15-30%

An Offer to Grow On

Energizer offers a competitive compensation package which includes medical and retirement savings coverage, paid holidays. Energizer is an equal opportunity employer, and we prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity or any other legally protected status in accordance with applicable federal, state and local laws.


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National Account Manager, Amazon- Auto Care

Energizer Holdings, Inc.