Where good people build rewarding careers.
Think that working in the insurance field can't be exciting, rewarding and challenging? Think again. You'll help us reinvent protection and retirement to improve customers' lives. We'll help you make an impact with our training and mentoring offerings. Here, you'll have the opportunity to expand and apply your skills in ways you never thought possible. And you'll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.
The Sales Operations team accelerates sales growth through strategic relationship building with internal partners as well as external partners like brokers and agents across the country. The team consist of account management, client services, national and regional sales support to provide enhanced pre- to post-sale support to sales leaders, brokers, and clients of Allstate Benefits which contributes to premium growth for Allstate Benefits in the voluntary market.
Under the general direction of the Vice President of Sales Operations, the Associate Manager, functions as a National Account Management Director and supports our internal sales organization and external clients while promoting customer retention by developing programs and processes to foster relationship excellence with new and established brokers and employers. The Director is responsible for, but not limited to, client expectations through relationships, data analytics, workflow enhancement and oversight and leadership of team members. Work with service team to report increase in sales results with current block of business by partnering with sales to build a re-enrollment strategy for all key accounts.
Manages a team of account managers and/or sales coordinators to provide quality representation of Allstate Benefits in the marketplace, provide timely and accurate responses to client inquiries and facilitate effective cross-functional communication.
Maintain a strong relationship with the relevant sales challenges and other key stakeholders to ensure their service requirements are understood and supported.
Collaborates with Operations and executive leadership to implement new programs, manage results and assess production gaps within the process
Oversee customer implementation and timely delivery.
Manage customer support and ongoing account management functions.
Work in partnership with cross functional business units on opportunities to ensure end to end solutions and efficiencies sales, enrollment, finance, customer service, claims, underwriting and IT.
Communicate and prioritize initiatives across the organization.
Creates and facilitate effective strategic relationships and development of key accounts and key brokers maintain effective relationships.
Develops implementation and administration strategies and objectives and ensures that business and operational issues are addressed in a timely and professional manner in accordance with client expectations.
Soliciting new producers through various methods, preparing quotes, marketing materials, ideas and campaigns, coordinating agent training process and creating/implementing strategies for achieving regional production goals.
Responsible for concept design, data analysis and external reporting to brokers and employer groups.
Also responsible for data analysis and internal reporting to management.
Resolves complex problems and provides team direction.
5 years of prior management experience required.
Bachelor's degree required.
5 or more years of insurance operations, premium accounting or relationship management experience required.
Previous experience leading national account retention efforts in a team environment highly preferred.
Experience within the employee benefits or related industry is ideal.
Exceptional customer service mindset with excellent communication skills required.
Creative thinker and problem solver.
Above average Microsoft Word, Excel, Power Point skills.
Sales, communication and relationship building skills; above average communicator with superior organizational skills.
Professional designations such as CLU and ChFC are desirable.
Ability to maintain positive working relationships with key Home Office operating departments.
Ability to work in a fast-paced team environment under strict and often conflicting deadlines.
Must be able to travel
Our ideal candidate will be highly self-motivated, a critical and strategic thinker with the strong ability to lead an organization and drive operational results.
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands.
As a Fortune 100 company and industry leader, we provide a competitive salary but that's just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.
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Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
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It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.